2Ring Gadgets for Cisco Finesse v5.0

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). To see what 2Ring can do for your contact center, schedule a demo with one of our product experts.

What's New?

  • A Change in the Architecture of 2Ring Gadgets (applies to all bundles)
    • All 5.x releases require the use of 3 additional Linux Ubuntu VMs/Servers (along the existing Windows Servers).
  • 2Ring Team Gadget
    • Integration with CUPS added, allowing agents to see Agent/Contact presence status on their profiles and as part of back-office contacts (CUCM / CallManager users).
      • 2Ring Team Gadget - Agent - Contact Roster showing CUPS presence 
    • Supervisors can change agents states to a Not Ready state with a specific reason code (UCCX: Voice, Chat/Email; UCCE: Voice only).
      • 2Ring Team Gadget 5.0 
    • Added a server-based chat message history available for a configurable amount of time (default is set to 12 months)​.
    • Added messages delivery receipt icons to agent chat messages.
      • 2Ring Team Gadget - Supervisor Agent & Agent to Agent Chat Messages - Confirmed Delivered
  • 2Ring Ticker / Broadcast Gadget
    • Fully re-implemented, using a new micro-service architecture.
    • Added a server-based history of sent out messages available for a configurable amount of time (default is set to 30 days)​.
    • Added message delivery receipt icons to broadcast messages - so supervisor gets a confirmation if a message was successfully sent to selected recipients

 

Upgrades

To request an upgrade of your system to the latest release, please contact us. It is definitely recommended to move to 5.x release as soon as possible as the end of service for 3.x and older releases has been set to June 30, 2020 – more on this here.

 

Licensing

Here is the latest overview of our three bundles – note the option to add 2Ring Staffino Feedback Services as a subscription to all three of our bundles (learn more about Staffino at www.2Ring.com/Staffino or request demo at www.2Ring.com/WebEx).

 

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


How to Affordably Integrate your Applications with a Cisco Contact Center

This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
More

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
More

2Ring Gadgets for Cisco Finesse v5.1

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
More

2Ring/Nettle is paving the way to the Conversational AI revolution

Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
More

2Ring Integrates kuando Busylights with Cisco Contact Centers

2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
More