2Ring Phone Services v7.6.4

Sep 24, 2019

Posted by 2Ring

2Ring Phone Services (IPPS) v7.6.4 is available as of today. To learn more, schedule a live demo over Cisco WebEx.

New Features

  • IPPS users can be created manually - it is now possible to create users manually (on top of integration with MS AD). This is useful mainly for deployments where IPPS is integrated into the 2Ring Gadgets for Cisco Finesse.

IPPS - adding users

  • Improved performance of IPPS reports.
  • ECC logs can now be turned off.
  • Surname (last name) is no longer required to create a contact.
  • Character limit for custom contact fields (Custom1, Custom2, etc.) has been increased to 4000.
  • Contacts page session in anonymous mode will no longer timeout.
  • Rendered CLID can now display Ignore button to mute the incoming call and close the CLID window.

  • SpeedDial buttons now have configurable width.
  • SpeedDial actions are now configurable per category basis.

  • SpeedDial page now supports French language.

 Bug Fixes

  • Contacts in the Conference List of a SpeedDial page can be properly removed.
  • Brackets should no longer be added to numbers when created with an empty area code.

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.

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