Sep 10, 2019
2Ring Dashboards & Wallboards v7.3 is available as of today. This is a smaller release mostly focused on Azure AD authentication capability.
You can request access to our public demo environment here.
Most of 2Ring customers can get their wallboards upgraded under their existing support coverage without any additional charges. All existing customers can request their wallboards to get upgraded by opening a ticket requesting upgrade here.
What's New in 7.3?
- Azure AD Authentication Support - adding the option to authenticate into the app using Azure AD (cloud) credentials. Note: Integration with on premise AD is not supported in this release.
- Multiline Banners - adding the option to use banners that have more than one line:
- Some other minor yet useful enhancements:
- OAuth Based Login Mechanism
- A few Accessibility Enhancements
- Grid Value Caching - optimizing serving of data and thus making grids faster
- Logging - no more log hunting, all server logs are in one place
- Centralized Settings - eliminated duplicities, and minimized the number of files with settings, so e.g. you don't have to change DB connection in multiple locations
- Server Settings Validation - the server setting files are now validated against a schema
What's New with Connectors in 7.3?
- UCCX Connector
- Added new Grids
- Current Outbound Calls
- Team Statistics
- Added new KPIs
- Agents - Reserved Time
- Calls - Average Handle Time
- Calls - Average Wait Time Monthly
- Added new Grid Columns to Agent State Grid
- ACD Sum Reserved Time
- Non-ACD Calls
- Non-ACD Talk Time
- Starting from Uccx 11.6, the Uccx ReasonCodeLabelMap table will be used to provide voice reason code labels should they not be found in our ReasonCode table
- The CSQsCurrentCalls Grid now displays all CSQs the call is queued to as additional rows.
- Added new Grids
- Interval Values are not cleaned up correctly
- Grid does not show values after time zone change
- PDF do not finish loading
- Public ID of a source copy does not change
- Edit mode cannot be opened if a specific URL filter is used
- A layout cannot be deleted in some situations
- A layout with a theme cannot be copied to another BU
Need More Info? Would you like to Upgrade?
A sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), and full access to our public demo environment can be requested here. To receive a list with all the available KPIs/metrics for all of our connectors (UCCX, UCCE, CUCM, Unity, Staffino, Salesforce, and ServiceNow), or to request an upgrade of your system to the latest release, please contact us.
The team is currently working on removing the last pieces of the solution's dependency on Microsoft Silverlight. If you would like us to add new features, KPIs, or connectors, please contact us with details.
All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring Dashboards & Wallboards (DW) is available in two of the bundles of 2Ring Gadgets for Cisco Finesse (Enhanced and Premium) - remember the best user experience is achieved when 2Ring DW is used in conjunction with 2Ring Gadgets for Cisco Finesse. To schedule a live demo, please visit www.2Ring.com/WebEx.
Stay in Touch
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.