2Ring Scripts & Forms v3.2 - Release Notes

2Ring Scripts & Forms is a web-based tool that allows contact center agents to gather and capture structured information in real-time, from the start of each interaction. These advanced wrap-up forms, wizards, and scripts can be automatically presented to agents inside of Cisco Finesse at the start of each interaction with a client (inbound call, outbound call, incoming chat and email).

To see Scripts & Forms in action, schedule a live demo with one of our product experts.

What's New in 3.2?

  • Support for MS SQL 2017 and 2019
  • New Card Type - a drop down list - allows agents to pick from a predefined list of options in a form of a drop down list.

  • New Option for Dates - a date can be pre-selected for the agent (e.g. today's date)

Bug Fixes

  • When CustomerID contains spaces, list of incomplete forms contains correct records

 

Licensing

2Ring Scripts & Forms is only available as a part of the Enhanced and of the Premium bundle of 2Ring Gadgets for Cisco Finesse.

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Related Press Releases

2Ring Scripts & Forms v3.2 - Release Notes

2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list.
More

2Ring Scripts & Forms v3.1 - Release Notes

2Ring Scripts & Forms v3.1 - adding support for SSO, and dropping support for standalone deployments.
More

2Ring Scripts & Forms v3.0 - Release Notes

2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction.
More

A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program

The official press release on 2Ring joining Cisco SolutionsPlus Program
More

2Ring Scripts & Forms v2.1 - Release Notes

2Ring Scripts & Forms v2.1 - an item with a textbox can now be multiline, a text-box can be accompanied with a Datetime picker, pulldown with filter, longer text boxes, ..
More