2Ring Scripts & Forms v3.2 - Release Notes
Aug 19, 2019
2Ring Scripts & Forms is a web-based tool that allows contact center agents to gather and capture structured information in real-time, from the start of each interaction. These advanced wrap-up forms, wizards, and scripts can be automatically presented to agents inside of Cisco Finesse at the start of each interaction with a client (inbound call, outbound call, incoming chat and email).
To see Scripts & Forms in action, schedule a live demo with one of our product experts.
What's New in 3.2?
- Support for MS SQL 2017 and 2019
- New Card Type - a drop down list - allows agents to pick from a predefined list of options in a form of a drop down list.
- New Option for Dates - a date can be pre-selected for the agent (e.g. today's date)
- When CustomerID contains spaces, list of incomplete forms contains correct records
2Ring Scripts & Forms is only available as a part of the Enhanced and of the Premium bundle of 2Ring Gadgets for Cisco Finesse.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.
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