End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. While this cycle is an established part of product development worldwide, 2Ring understands the difficulties many companies face in managing end-of-sale and end-of-life. As a result, this information is intended to assist customers to transition from an Affected Software Program Release and help them understand how 2Ring can assist in migrating to alternative 2Ring platforms and technology.

 

Software Program: 2Ring Dashboards & Wallboards (DW)

 

Affected Software Release: 1.x-5.x

 

The last day to order support for the affected product(s) is July 31, 2019.

 

Customers with active an Basic Support Coverage plan will continue to receive support from 2Ring support team as shown in Table 1.

 

Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).

 

For customers with active and paid Basic Support Coverage plans, support will be available until the termination date of the Basic Support Coverage plan, unless the customer upgrades Software to a Current Software Release.

 

Table 1. End-of-Life Milestones and Dates for 2Ring Dashboards & Wallboards v1.x - 5.x

Milestone

Definition

Date

End of Service Attachment Date:
App. SW

For Affected Software Program Release that is not covered by Basic Support Coverage plan, this is the last date to order a new Basic Support Coverage plan contract or add the Affected Software Program Release to an existing Basic Support Coverage plan. This is also the last date to extend or renew a Basic Support Coverage plan for the Affected Software Program Release.

July 31, 2019

End of SW Maintenance Releases Date:
App. SW

After this date, 2Ring Engineering will no longer develop, repair, maintain, or test the Affected Software Program Release. After this date, all support services for the Affected Software Program Release are unavailable, and the Affected Software Program Release becomes obsolete.

July 31, 2020

 

Here is an explanation of some of the terms that we use in this notice:

The terms used in this end-of-sale and end-of-life, and end-of-maintenance announcement that are capitalized but not defined have the meanings set forth in the 2Ring Basic Support and Maintenance Policy.

 

Software Program: A 2Ring software product. A Software Program may contain multiple releases which are not affected by this policy.

Affected Software Program Release: The specific release of the Software Program affected by this end-of-maintenance announcement.

Basic Support Coverage: The 2Ring Maintenance and Support Policy described at https://www.2Ring.com/SupportTerms

The end-of-maintenance policy general guidelines are:

  • Software support will generally be as follows:
    • For one year following the end-of-service attachment date, 2Ring may provide Major Releases and Minor Releases according to the Basic Support Coverage plan.
    • After the first year following the end-of-service attachment date, it is necessary to upgrade to a release of 2Ring Supported Software for a functioning Software Program.
  • You will need to ensure that you have a current and fully paid EPU Basic Support Coverage plan to ensure that you receive effective support for the Affected Software Programs Release.

 

Product Migration Options

The most current Software Program release is listed on the product page at www.2Ring.com/DW. Service prices for 2Ring Affected Software Program Releases are subject to change after the product End-of-Service attachment date.​

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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