2Ring Dashboards & Wallboards v7.2

2Ring Dashboards & Wallboards v7.2 is available as of today.

The public demo environment has been already upgraded, so request access here

Most of 2Ring customers can get their wallboards upgraded under their existing support coverage without any additional charges. All existing customers can request their wallboards to get upgraded by opening a ticket requesting upgrade here.

What's New in 7.2?

  • Layout Parameters - a layout can now define parameters that are inherited by all KPIs, grids, charts, etc. When value of the parameter changes on the layout, all child source reflect it.
  • Dynamic Filter Parameters on Layouts - layouts can now consume parameters supplied in real time. Create a layout once and then parametrize it for different teams/queues. Note that these parameters only affect grids on the layout!
  • Multi Table Grids - a grid can now be composed of multiple tables. This allows for combining multiple tables from the same or even from different connectors! For example, imagine a single grid displaying stats from UCCX and also from ServiceNow.
  • YTD, MTD, WTD - native Year to Date, Month to Date and Week to Date calculations options for all cumulative calculations have been added.
  • Dropdown Data Refresh - user experience with dropdown controls have been improved, so dropdown controls in config client are refreshed without leaving edit mode. For example, if you add a new font, image, .., you can refer to it in the config editor right away.
  • Copy/Paste - copy/paste support is now available for layout, tickers and sequences, allowing you to copy and paste segments of a layout, items of a ticker, or items of a sequence.

Copy and Paste Option

  • Fully Compatible with 2Ring Gadgets for Cisco Finesse v4.3 - customers with 2Ring Gadgets for Cisco Finesse v4.3 will benefit from much tighter integration of these two 2Ring solutions.
  • Content Picker/Uploader - uploading an image or a pdf was never easier. Upload a file directly on the same spot you are asked to pick one.

File Upload

  • Layout List Filter - use a new layout filter to quickly find what you are looking for

Layout Filter

  • Some other minor yet useful changes:
    • Automatic chart legend sizing
    • Autofill column header based on selected source column
    • Autofill title on a chart segments/series based on selected function
    • Autofocus the search field in pulldowns when expanding
    • Title alignment - segment/ticker item/sequence item
    • Font size coefficient - segment/ticker item/sequence item/kpi/grid
    • User info (Full name, BU) in client menu
    • Support for custom connection string settings

 

What's New with Connectors in 7.2?

  • UCCX Connector
    • Call History Grid is not available anymore
  • UCCE Connector
    • Added a new KPI: Agents - Call Direction: number of agents that are currently on a call with specified call direction (In, Out, Other In, Other Out / Direct Preview, Outbound Reserve, Outbound Preview, Outbound Predictive / Progressive)
    • Added a few new columns to the Agent Grid:
      • Calls In Queue
      • Current Call Queue
      • Call Direction
  • UpstreamWorks Connector
    • Brand new connector having lots of KPIs and grids for non-voice channels.
  • DW CUCM Connector
    • Added support for showing a state of hunt group extension - Logged In or Out
  • DW Demo Connector
    • Our public demo environment is now even more realistic since our demo connector comes with all the KPIs/Grids/Features that are part of our UCCX connector. You can request your access here.

 

Need More Info? Would you like to Upgrade?

A sample layout of 2Ring Dashboards & Wallboards is accessible at www.2Ring.com/TryIt (no credentials needed), and full access to our public demo environment can be requested here. To receive a list with all the available KPIs/metrics for all of our connectors (UCCX, UCCE, CUCM, Unity, Staffino, Salesforce, and ServiceNow), or to request an upgrade of your system to the latest release, please contact us.

 

What's Next?

Our team is currently working on adding support for Azure AD and ADFS authentication. If you would like us to add new features, KPIs, or connectors, please contact us.

 

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring Dashboards & Wallboards (DW) is available in two of the bundles of 2Ring Gadgets for Cisco Finesse (Enhanced and Premium) - remember the best user experience is achieved when 2Ring DW is used in conjunction with 2Ring Gadgets for Cisco Finesse. To schedule a live demo, please visit www.2Ring.com/WebEx

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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