May 31, 2019
Bratislava, Slovakia / Sacramento, California – 2Ring announced that its 2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification* with Cisco Finesse for Cisco Contact Center – UCCX and UCCE (incl. Packaged UCCE) release 12.
As a member of the Cisco Solution Partner Program and a Preferred Solution Partner, 2Ring is able to quickly create and deploy solutions to enhance the capabilities, performance, and management of Cisco Contact Center solutions.
“Every day, more than one hundred thousand supervisors and agents use 2Ring solutions globally. Maintaining Cisco Compatible status against the latest Cisco releases enables customers and system integrators to upgrade to the latest Cisco contact center with peace of mind,” says Michal Grebac, Strategic Sales & Marketing Director at 2Ring America, Inc.
2Ring Gadgets for Cisco Finesse is an essential power-pack of gadgets and tools for Cisco Finesse that enhances the user-experience for agents and supervisors on all of the Cisco contact center platforms (UCCX - Express, UCCE - Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse with all the tools that the agents use (including Salesforce, MS Dynamics CRM, ServiceNow and other SQL based systems).
2Ring Dashboards & Wallboards is a fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards), directly on the computer screens of supervisors and agents, and even on the mobile devices of executives (dashboards). Visual alerts (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to set up and change on the fly.
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Cisco Preferred Solution Partner, 2Ring has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24-hour, 7-day-a-week customer support.
Cisco IVT Certificates for 2Ring applications are available for download here:
- 2Ring Gadgets for Cisco Finesse for Cisco Finesse 12 (all platforms)
- 2Ring Dashboards & Wallboards for Cisco UCCX and UCCE v12 (incl. Packaged UCCE)
- 2Ring Gadgets for Cisco Finesse for UCCX 11
- 2Ring Gadgets for Cisco Finesse 11 (all platforms)
- 2Ring Dashboards & Wallboards for Cisco UCCX v11
- 2Ring Dashboards & Wallboards for Cisco UCCE v11 (incl. Packaged UCCE)
* Interoperability testing is designed to simulate typical customer configurations and does not replace the need for on-site testing in conjunction with actual implementation.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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