2Ring Scripts & Forms v3.1 - Release Notes

2Ring Scripts & Forms is a web-based tool that allows contact center agents to gather and capture structured information in real-time, from the start of each interaction (call). These advanced wrap-up forms, wizards, and scripts can be automatically presented to agents at the start of each interaction with a client.

3.0 is a fully rewritten version that has been enhanced in many ways while the requirement for Microsoft Silverlight has been fully dropped. You can learn about it in the 3.0 release notes update.

To see 2Ring Scripts & Forms in action, schedule a live demo.

What's new in 3.1?

  • Support for Cisco Single Sign-On (SSO) - running Scripts & Forms inside of Cisco Finesse with Cisco SSO turned on is now fully supported.
  • Support for standalone mode of Scripts & Forms has been dropped - the solution requires presence of Cisco Finesse with 2Ring Gadgets.

Licensing

2Ring Scripts & Forms is only available as a part of the Enhanced and of the Premium bundle of 2Ring Gadgets for Cisco Finesse.

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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