Nov 15, 2017
2Ring America, Inc. is proud to announce that Lyall Shepperd, a sales and contact center professional, has joined the 2Ring team as an Account Manager. In this role, Lyall will be responsible for developing new channel partner relationships; partnering with clients to uncover, understand, and effectively address business issues; and providing direct sales support for opportunities.
Lyall is a well known figure who brings over 20 years of Contact Center experience and 10 years of Unified Communications and Contact Center sales experience to 2Ring. He has a proven track record of developing channel partner relationships and gaining customer confidence through a consultative sales process designed to achieve customer success. Prior to joining 2Ring America's team, Lyall held positions as a Contact Center Consulting Systems Engineer at Cisco Systems, a Contact Center Architect at Accenture, a Global Contact Center Architect for Marsh and McClennan Companies (MMC), and a Pre-Sales System Engineer at ShoreGroup.
“I am honored to be joining a growing and enthusiastic team,” says Lyall. “This opportunity fits my professional and personal goals. 2Ring has a strong contact center background and provides additional enhancements and capabilities that drive productivity and additional business value for the customer. 2Ring’s solutions allow improved agent productivity and additional insight into the agent to achieve an improved Customer Experience."
According to Michal Grebac, Strategic Sales & Marketing Director at 2Ring, the time was right to bring in another skilled professional. "Since the introduction of 2Ring products on Cisco's price list, our business has continued to grow," Michal says. "We are very pleased that Lyall decided to join our team and we believe that his hard work and dedication will allow us to continue to pay close attention to all the requests pouring in and even dedicate some time to promoting new additions to our product offering, including Staffino and Agent Balance."
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.