In the third Cisco Live! edition of the Engineering Deathmatch sponsored by 2Ring, the engineers were challenged to configure an information rich wallboard layout using 2Ring DASHBOARDS & WALLBOARDS, one of the most recent additions to Cisco's Solutions+ program (note: the solution can be ordered globally from Cisco's price list globally).

Two collaboration engineers - Erik Peterson (@ucgod) from CDW, and Josh Warcop (@Warcop) - were brave enough to sign up for this challenge with NO previous experience deploying and/or configuring 2Ring solutions, so big respect to both.  

This time we prepared a point match. Each engineer received a list of tasks where each task was assigned a certain number of points. To see who got the most points and thus who won the battle in Las Vegas, watch the 14:20 video here (it gives you nice insight into the configuration of 2Ring's Wallboard):


More information about the challenge, including the scenario, is available on the Engineering Deathmatch website. Want to see more? Watch the Engineering Deathmatch from Cisco Live! 2016 here (featuring 2Ring GADGETS for Cisco Finesse and 2Ring DASHBOARDS & WALLBOARDS), or from 2015 here (featuring 2Ring COMPACT AGENT and 2Ring GADGETS for Cisco Finesse).

See you at Cisco Live! 2018 - this time in Orlando!

 

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
More

2Ring Dashboards & Wallboards v8.0

Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
More

How to Affordably Integrate your Applications with a Cisco Contact Center

This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
More

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
More

2Ring Gadgets for Cisco Finesse v5.1

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
More