2Ring Compact Agent v3.2.1 - Release Notes
Aug 02, 2017
2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v3.2?
- OUTBOUND_DIRECT_PREVIEW mode support has been added
- Hebrew localization and Right to left language support has been added
- Fixed a sizing issue for small window sizes
- Fixed error panel hiding
- If an extension was too long, it did not display correctly in CA header
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Dashboards & Wallboards release 8.3 introduces support for a new connector for Genesys Cloud and various other usability enhancements.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center.