2Ring Compact Agent v3.2.1 - Release Notes

2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v3.2? 

New Features

  • OUTBOUND_DIRECT_PREVIEW mode support has been added
  • Hebrew localization and Right to left language support has been added

Bug Fixes

  • Fixed a sizing issue for small window sizes
  • Fixed error panel hiding
  • If an extension was too long, it did not display correctly in CA header

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Related Press Releases

2Ring Compact Agent v3.2.1 - Release Notes

2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization.
More

A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program

The official press release on 2Ring joining Cisco SolutionsPlus Program
More

2Ring Compact Agent v2.2 - Release Notes

2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions.
More

Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS

The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015.
More

2Ring Compact Agent v1.5.1 - Release Notes

2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter.
More