Aug 02, 2017
2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v3.2?
New Features
- OUTBOUND_DIRECT_PREVIEW mode support has been added
- Hebrew localization and Right to left language support has been added
Bug Fixes
- Fixed a sizing issue for small window sizes
- Fixed error panel hiding
- If an extension was too long, it did not display correctly in CA header
Stay in Touch
To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
More
2Ring Dashboards & Wallboards v8.0
Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
More
How to Affordably Integrate your Applications with a Cisco Contact Center
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
More
2Ring and Calabrio Work Together to Enhance Cisco Finesse
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
More
2Ring Gadgets for Cisco Finesse v5.1
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
More