2Ring Dashboards & Wallboards v6.1

2Ring DASHBOARDS & WALLBOARDS (DW) v6.1 has been released. A couple of short notes before you dive deep into what's new:

  • To check out what a 2Ring DW layout (now with sequences!) can look like, go here: www.2Ring.com/TryIt 
    • No credentials needed!
  • To build your own layouts, request full access to our public demo environment (already upgraded to 6.1): www.2Ring.com/DWtrial 
    • Nothing has to be installed on your end!
  • To learn about the solution, watch this short product overview video:

 

New Features in 6.1 Release

  • Layout and Source Sequences - create source and layout sequences and add them to your fully web-based layouts.
    • This is the first release when DESKTOP Client doesn't need to be used to deliver this feature (reminder: the DESKTOP Client has been discontinued).
    • A sequence can contain almost any kind of source or even a layout.
    • A sequence may be at root level or at any other level.
    • The item change can be animated and the speed and the direction of the animation can be set.
  • Nested Layouts - embed a layout inside of another layout.
    • A single common child layout may be part of multiple parent layouts.
  • Enhanced Previews - preview (almost all) source items directly in the layout they are part of.
    • If nested, layouts can be previewed in their respective parent layouts.
  • Universal Header and Title Height - change all titles and headers in a layout by changing one single number!
    • Title and header height can be set for all sources in a Layout or even on the Theme level. 
    • Title and header heights can be set as decimal numbers.
  • Enhanced UCCX Connector
    • new KPIs
      • Calls - Service Level MTD (Month-to-date)
      • Calls - Service Level WTD (Week-to-date)
      • Calls - Abandoned for Applications
      • Calls - Abandoned Within SL (Service Level) for Applications
      • Calls - Handled for Applications
      • Calls - Handled Within SL (Service Level) for Applications
      • Calls - Offered for Applications
      • Calls - Service Level Without Abandon for Applications
      • Calls - Service Level Positive Abandon for Applications
      • Calls - Service Level Negative Abandon for Applications
      • Calls - In Queue for Applications
    • new Applications Grid
  • Enhanced UCCE Connector
    • new KPIs
      • Calls - Service Level WTD (week-to-date)
      • Agents - Logged In Time
      • Agents - Average Not Ready Time Since Login
    • new columns in Agents Grid
      • Average Not Ready Time Since Login
      • Abandoned (Calls)
      • Abandon Rate (Calls)
      • Handle Rate (Calls)
      • Handle Time (Calls)
      • Total Not Ready Time for Reason Codes (5 columns)
  • Other Improvements
    • The clock source has a time zone setting (to display time in a specific time zone).
    • System administrator can lock and unlock layouts in the CONFIGURATION Tool.
    • All threshold ranges can be set as decimal numbers.
    • The obsolete value detection coefficient has been changed from 5 to 10. This means that only those values that are 10 times older than the expected calculation refresh time will be considered obsolete.
    • A link to the CONFIGURATION Tool has been added to the Client.
    • A diagnostic page for detecting the client's browser version has been added. Use installroot/diag to access it.
    • SHA256 password hashing is now possible and default for new installations.
    • Paging has been turned off on all lists in Config page.

 

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring DASHBOARDS&WALLBOARDS is available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium) - if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features. To schedule a live demo, please visit www.2Ring.com/WebEx

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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