2Ring GADGETS for Cisco Finesse v3.1 is here!

2Ring GADGETS for Cisco Finesse version 3.1 is available as of today. To learn more, schedule a live demo over Cisco WebEx.

New Features

  • Simpler Call Trace - introducing an option to hide queues and agent names
  • Calls in Queue (UCCX only) - adding a web-based application (possibly hosted inside of 2Ring Browser Gadget) that provides a list of all active calls in all queues or per each queue allowing the agent to pick his/her next call. This is the best way to satisfy the "cherry picking" requirement on the Cisco Unified Contact Center Express platform. Note: Resource Skills Resource Pool Selection Model has to be set on queues for which cherry picking is available.

Here are a few screenshots of 2Ring Call Picking (click on each screenshot to enlarge):

  • List of Active Calls:

 

  • Call Picking in Progress:
  • Call has been Assigned View:

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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