2Ring GADGETS for Cisco Finesse v3.1 is here!
Jan 04, 2017
- Simpler Call Trace - introducing an option to hide queues and agent names
- Calls in Queue (UCCX only) - adding a web-based application (possibly hosted inside of 2Ring Browser Gadget) that provides a list of all active calls in all queues or per each queue allowing the agent to pick his/her next call. This is the best way to satisfy the "cherry picking" requirement on the Cisco Unified Contact Center Express platform. Note: Resource Skills Resource Pool Selection Model has to be set on queues for which cherry picking is available.
Here are a few screenshots of 2Ring Call Picking (click on each screenshot to enlarge):
- List of Active Calls:
- Call Picking in Progress:
- Call has been Assigned View:
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE).