Oct 20, 2016
The 5.3.3 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in (Packaged) UCCE Connector v5.3.3
- New KPIs
- Campaign – Attempted
- Campaign - Requested Personal Callback
- Campaign - Requested Callback
- Campaign - No Answer
- Campaign - No Ringback
- Campaign - Agent Rejected
- Campaign - Agent Closed
- Campaign – Abandoned
- Campaign - Calls Busy
- Campaign - Talk Time
- Campaign - Avail to Dial
- Campaign - Customer Contacted
- Campaign - Wrap-Up Time
- New Grids
- Campaign Calls
- New Columns in Agent States Grid
- Total/Max/Avg Not Ready Time
- Total/Max/Avg Work Time
- Other Changes
- Agents State grid displays Duration and Sign Out Reason Code for Logged Out agents too
- Agent States and Agent Emails grids are merged into Agents Grid
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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