UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards

The 5.3.3 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

Note: To review the latest additions to our UCCX connector, click here and for the latest additions to our CUCM connector, click here.

New Features in (Packaged) UCCE Connector v5.3.3

  • New KPIs
    • Campaign – Attempted
    • Campaign - Requested Personal Callback
    • Campaign - Requested Callback
    • Campaign - No Answer
    • Campaign - No Ringback
    • Campaign - Agent Rejected
    • Campaign - Agent Closed
    • Campaign – Abandoned
    • Campaign - Calls Busy
    • Campaign - Talk Time
    • Campaign - Avail to Dial
    • Campaign - Customer Contacted
    • Campaign - Wrap-Up Time
  • New Grids
    • Campaign Calls
  • New Columns in Agent States Grid
    • Total/Max/Avg Not Ready Time
    • Total/Max/Avg Work Time
  • Other Changes
    • Agents State grid displays Duration and Sign Out Reason Code for Logged Out agents too 
    • Agent States and Agent Emails grids are merged into Agents Grid

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

Stay in Touch

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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