UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards
The 5.3.3 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.
To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.
New Features in (Packaged) UCCE Connector v5.3.3
- New KPIs
- Campaign – Attempted
- Campaign - Requested Personal Callback
- Campaign - Requested Callback
- Campaign - No Answer
- Campaign - No Ringback
- Campaign - Agent Rejected
- Campaign - Agent Closed
- Campaign – Abandoned
- Campaign - Calls Busy
- Campaign - Talk Time
- Campaign - Avail to Dial
- Campaign - Customer Contacted
- Campaign - Wrap-Up Time
- New Grids
- Campaign Calls
- New Columns in Agent States Grid
- Total/Max/Avg Not Ready Time
- Total/Max/Avg Work Time
- Other Changes
- Agents State grid displays Duration and Sign Out Reason Code for Logged Out agents too
- Agent States and Agent Emails grids are merged into Agents Grid
Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx.
The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look.
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR
Details on what has been added to 2Ring Dashboards & Wallboards v7.3
Recap of all the 2Ring Engineering Deathmatch videos.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.