The 5.3.1 release of our CUCM (Cisco CallManager / Communications Manager) connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

New Features in CUCM Connector v5.3.1

  • New Grids
    • Extension Statistics
    • Parked Calls       
  • New KPIs
    • Extensions – Idle
    • Extensions – Unavailable
    • Extensions – Busy
    • Calls - Offered for Ext
    • Calls - Handled for Ext
    • Calls - Abandoned for Ext
    • Calls - Abandon Rate for Ext
    • Calls - Avg Ring Time for Ext
    • Calls - Avg Talk Time for Ext
    • Calls - Max Ring Time for Ext
    • Calls - Max Talk Time for Ext
    • Calls - Dialed for Ext
    • Calls - Aswered for Ext
    • Calls - No Answer for Ext
    • Calls - Avg Outbound Talk Time for Ext   
    • Calls - Max Outbound Talk Time for Ext
    • Calls - Parked Now
    • Calls - Parked Today 

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
More

2Ring Dashboards & Wallboards v8.0

Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
More

How to Affordably Integrate your Applications with a Cisco Contact Center

This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
More

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
More

2Ring Gadgets for Cisco Finesse v5.1

2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
More