Sep 12, 2016
New version of Directory OData service used by 2Ring Gadgets for Cisco Finesse
Call report by Pickup Groups
Rendered CLID now supports custom texts for Number not Found and Number not Supplied
- When label (contact name) is longer than 30 characters SD BLF will not fail with error 500.
- Received calls phone service is now able to show Advanced view correctly.
- IP Address cache can sync even uncontrolled (no user is associated with) devices.
- CUCM contact import works correctly when more then 5000 (one page) end-users exists on CUCM.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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