UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards

The 5.3.2 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

New Features in (Packaged) UCCE Connector v5.3.2

  • New KPIs
    • Emails - Average Handle Time
    • Emails - Average Queue Time for Skill Groups
    • Calls - Longest Wait Time Today for Skill Groups
    • Calls - Longest Wait Time Today for Precision Queues
    • Calls - Total Offered for Skill Groups
    • Calls - Total Offered for Precision Queues
    • Calls - Answered for Precision Queues
    • Calls - Answered for Skill Groups
    • Calls - Answered for Call Types
    • Calls - Average Speed of Answer for Precision Queues
    • Calls - Average Speed of Answer for Skill Groups
    • Calls - Average Speed of Answer for Call Types
    • Calls - Manual Dialed Outbound Calls for Precision Queues
    • Calls - Manual Dialed Outbound Calls for Skill Groups
    • Calls - Handled for Teams
    • Calls - Handled Rate for Teams
    • Calls - Offered for Teams
    • Calls - Manual Dialed Outbound Calls for Teams
    • Calls - Average Speed of Answer for Teams
    • Calls - Answered for Teams
  • New Grids
    • Agents - Emails
    • Skill Groups - Emails
  • New Columns in Agent States Grid
    • Extension
    • Manual Outbound Calls
    • Calls Answered
  • New Columns in Precision Queue Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Skill Groups Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Call Types Grid
    • Calls Answered
    • Average Speed of Answer

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

The next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)

Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center.
More

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
More

2Ring Dashboards & Wallboards v8.0

Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
More

How to Affordably Integrate your Applications with a Cisco Contact Center

This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
More

2Ring and Calabrio Work Together to Enhance Cisco Finesse

Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
More