2Ring Gadgets for Cisco Finesse v2.5
- 2Ring infoPANEL Gadget v2.5
- The Caller Identification section of 2Ring infoPANEL Gadget offers a search box for manual lookups
- Custom actions in the Caller Identification section can now be configured to auto-collapse the section or Dialog Panel as a reaction to other contact center event/action
- 2Ring TEAM Gadget v2.5
- Presence server user identity can now be read from a preconfigured attribute in Active Directory
- PS Integration Configuration has an updated help text section
- It is possible to perform an automated lookup in PS data with any of the available search fields and the first item is automatically selected in the search results
- Fixed a UI glitch in the Presence Server settings of TEAM Gadget in Chrome
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Related Press Releases
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, ..
2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list.
Recap of all the 2Ring Engineering Deathmatch videos.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12.