2Ring DASHBOARDS&WALLBOARDS v5.1 has been released

2Ring DASHBOARDS & WALLBOARDS v5.1 has been released, and our public demo environment running on MS Azure has been upgraded (to get access, simply click the trial button above or click here). Before you learn what's new in our latest release, please note that

  • all of the added features were added based on feedback received from our customers and/or prospects, and so, please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). We listen and then act too.
  • 2Ring DASHBOARDS&WALLBOARDS is also available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium), and so if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features.

New Features

  • Get an alert even if you do not have access to our layouts. Yes, we have added email (and http) notifications!
  • Color entire grid rows based on conditions (conditional formatting is evaluated per each row)
  • Create a scrolling KPI ticker (another way to fit more KPIs into a single layout, and yes, this ticker supports a web client)
  • Improve performance/bandwidth usage and set native sources (KPIs, banners, grids, tickers) to stop pooling for new data when hidden from a user's view
  • UCCX Connector is enhanced with
    • New Dialer Grid showing the number of calls pending, active, closed, marked for callback, ..
    • New KPIs
      • Calls - Abandoned in Service Level
      • Calls - Call Variable (number of calls with a specific value in a chosen call variable)
    • New Non-ACD Inbound KPIs (for displaying stats about personal calls - calls that went straight to agent's extension)
      • Agents - Non-ACD Calls
      • Agents - Non-ACD Talk Time
      • Agents - Non-ACD Avg Talk Time
    • New Text KPIs (for displaying chat/email statistics)
      • Text - Abandoned
      • Text - Answered
      • Text - Max Waited
      • Text - Av. Talk Time
    • CSQ Grid has new columns and appropriate filters for calculating
      • Agents - Not Ready with Reason Code
      • Calls - Call Variable (number of calls with a specific value in a chosen call variable)
    • Agents Not Ready KPI has the new filter "Reason Codes"
  • UCCE (Packaged UCCE) Connector
    • New KPIs
      • Agents - Average Hold Time
      • Agents - Average Work Time
      • Agents - Average Handle Time
      • Agents - Average Talk Time
    • Agent States Grid has new columns
      • Max Talk Time
      • Max Ready Time
      • Average Ready Time
    • Option to use SQL patterns was added in some filters (comma-separated lists)

Security Enhancements

  • Added 'Cache Control: no store' headers to login pages
  • Documented secure cookie flag setting
  • Introducing two new tools - 1) a tool for unlocking a locked application user account and 2) a tool for resetting application user password

Stay in Touch

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.

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