2Ring Compact Agent v2.2 - Release Notes

2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v2.2? 

New Features

  • Support for UCCX / UCCE / Finesse 11
    • full support for the newest Cisco releases
  • DB Lookup, Direct Transfer, and Direct Conference Actions
    • introducing three new workflow actions
  • Direct Transfer in the UI on UCCX
    • a direct transfer button / feature is now available in the UI for customers using 2Ring COMPACT AGENT with UCCX - Express
  • Hide Call Type and Participant Lists
    • a configuration option to simplify the UI even more

 

Bug Fixes

  • Showing Dialed Number
    • the dialed number is shown even if the called party is not logged into the contact center

 

Stay in Touch

To be the first to know what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


Genesys PureEngage Connector for 2Ring Dashboards & Wallboards

2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users.
More

ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)

2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users
More

2Ring/Nettle is paving the way to the Conversational AI revolution

Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
More

2Ring Integrates kuando Busylights with Cisco Contact Centers

2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
More

Amazon Connect Connector for 2Ring Dashboards & Wallboards

2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users.
More