2Ring Dashboards & Wallboards v5.0
2Ring is pleased to announce that 2Ring DASHBOARDS&WALLBOARDS v5.0 has been released. The solution has been enriched in three major ways:
- Upgrade to the latest release of 2Ring DASHBOARDS & WALLBOARDS seamlessly. The automated upgrade mechanism will preserve all your screen groups, layouts, KPIs, grids, etc. This means that once you are running 2Ring DW 5.0 (or later) and have software assurance coverage from us (EPU support), you can upgrade to a newer release at your leisure and without paying for 2Ring's professional services.
- Create derived grid columns and derived KPIs, user-defined metrics computed from existing metrics. This gives even more flexibility to users who can can now create new KPIs as expressions based on other columns in the same grid row or as expressions based on other (not-derived) KPIs.
- UCCE Connector come with enhanced grids:
- Skillgroup grid can be filtered by a new parameter - Team (on top of the existing parameters - SkillGroups, MediaRoutingDomain, Peripherals, and Time Zone)
- Agent Grid comes with two new columns - Logon Time and Total Ready Time. In addition, State Column can now also display system reason codes (in a human-readable format)
As always, the above features have been added based on feedback received from our customers. Do the same, and reach out to us with your suggestions.
The 5.1 release will add more KPIs (key performance indicators)/metrics, and you can also expect:
- conditional formatting for grid rows
- email and http alerts
- banners/message tickers scrolling selected KPIs (sequenced KPIs)
For more information, additional resources, and questions, please visit the product page at www.2Ring.com/DW.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4).