2Ring GADGETS for Cisco Finesse version 2.0.1 is available as of today. 

New Features

  • 2Ring ORCHESTRATOR (workflow mechanism) now contains references to sample configuration files and to the solution's documentation

Bugs Fixed

  • Inside of 2Ring TEAM Gadget, profile apps do not reload/refresh upon switching between apps/tabs under the existing agent/user profile
  • The process of loading of queues in 2Ring TEAM Gadget is no longer impacted by uppercase login name

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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