Mar 05, 2015
Scott Petersen, CDW's expert on contact centers, wrote a blog post called "The Customer Journey: A Look at Cisco's Revolutionary Contact Center."
While providing a nice overview of the features and benefits of Cisco's Contact Center Enterprise (UCCE), Scott the team leader of contact center field engineers at CDW, also specifically mentions 2Ring and 2Ring GADGETS for Cisco Finesse.
Have a look at this blog post here: http://blog.cdw.com/the-customer-journey-a-look-at-ciscos-revolutionary-contact-center
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Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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