2Ring Gadgets for Cisco Finesse mentioned by CDW
Scott Petersen, CDW's expert on contact centers, wrote a blog post called "The Customer Journey: A Look at Cisco's Revolutionary Contact Center."
While providing a nice overview of the features and benefits of Cisco's Contact Center Enterprise (UCCE), Scott the team leader of contact center field engineers at CDW, also specifically mentions 2Ring and 2Ring GADGETS for Cisco Finesse.
Have a look at this blog post here: http://blog.cdw.com/the-customer-journey-a-look-at-ciscos-revolutionary-contact-center
Stay in Touch
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Related Press Releases
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, ..
2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list.
Recap of all the 2Ring Engineering Deathmatch videos.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12.