2Ring Gadgets are Cisco SIP Approved and Available in the dCloud
Sep 19, 2014
2Ring is happy to announce that GADGETS for Cisco Finesse, along with BUSINESS FAX, and PHONE SERVICES, are now part of the Cisco Solution Incentive Program (SIP). SIP is a comparative advantage for partners that are ready to leverage it and get better pricing for their projects. To put it simply, pay less for more. To learn more, contact us.
Having product demos available anywhere you go is not a luxury anymore, but a necessity! We made our solutions available on Cisco dCloud. If you have a CCO login, you are a few clicks away from delivering demos of Cisco Unified Contact Center Express (UCCX) and Enterprise (UCCE) anywhere where you can connect to the Internet. Take dCloud for a spin and try our applications for yourself: 2Ring GADGETS, 2Ring COMPACT AGENT, and 2Ring DASHBOARDS & WALLBOARDS. dCloud just recently added UCCX and UCCE 10.5 environments.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms.
2Ring Phone Services v7.6.5 - additional speed-dial actions are now supported
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.