2Ring Call Accounting v4.2
Sep 03, 2014
What’s new in 2Ring CALL ACCOUNTING v4.2?
Reporting Presets - users can save a report filter configuration to a preset and use it again in the future
Report Subscriptions - users' subscriptions use the above mentioned config presets and CA scheduler for scheduling
Subscriptions can be managed in Subscriptions List
Certain reports can be hidden for certain user groups
New report category (Admin) with two new reports (Call Detail, Calls With Details)
Port and Exchange filters were replaced with a new port filter
Our plan is to introduce at least one more release before the end of 2014.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
2Ring Call Accounting v5.0 - CUCM Hunt Groups Reports.