2Ring Compact Agent v1.4 - Release Notes
What’s new in 2Ring COMPACT AGENT v1.4?
- Hosting a layout from 2Ring DASHBOARDS&WALLBOARDS (DW) or any other web application on top of the COMPACT AGENT window. Please note that this hosted application has to support iFrames.
- Delivering automation via a new workflow engine. This engine reacts to these events: 1) new call has arrived, 2) call data was updated, 3) call has ended, and 4) a message from an external component has been received; and in this initial release, the engine is able to perform the following two actions: 1) make a new call and 2) post a message to the app it is hosted by.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives.
2Ring, a Cisco Preferred Solution Partner, proudly announces the arrival of Ossamah Shabbir.