2Ring Compact Agent v1.4 - Release Notes
Aug 05, 2014
What’s new in 2Ring COMPACT AGENT v1.4?
- Hosting a layout from 2Ring DASHBOARDS&WALLBOARDS (DW) or any other web application on top of the COMPACT AGENT window. Please note that this hosted application has to support iFrames.
- Delivering automation via a new workflow engine. This engine reacts to these events: 1) new call has arrived, 2) call data was updated, 3) call has ended, and 4) a message from an external component has been received; and in this initial release, the engine is able to perform the following two actions: 1) make a new call and 2) post a message to the app it is hosted by.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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