2Ring Gadgets for Cisco Finesse v1.7
What’s new in 2Ring GADGETS for Cisco Finesse v1.7?
- The GADGETS use Cisco Finesse language by default - if user chooses a language on Finesse login screen, and the language is supported in 2Ring GADGETS, the user’s choice will be respected and 2Ring GADGETS will also be displayed in that language.
- 2Ring ORCHESTRATOR now listens to 2Ring SCRIPTS&FORMS (SF) events - this allows our workflow engine to react to form submission from SF hosted in the BROWSER Gadget. For example, you can thus automatically set an agent to the ready state once s/he submits a form.
- It is also possible to send messages between 2Ring ORCHESTRATOR and a tab in 2Ring BROWSER (and vice versa) - this allows 2Ring ORCHESTRATOR to send commands and information to 3rd party apps hosted in the BROWSER Gadget and to also receive information from these 3rd party apps. A good example would be sending a command to a BlueZone wrapper instructing it to write UserID to the terminal emulation window or for the terminal window to inform 2Ring ORCHESTRATOR about a specific event.
- 2Ring TEAM Gadget comes with a chat transcript - this allow you to record every message received by the TEAM Gadget. Please note that this features requires MS SQL Server. The package includes a default MS RS report to provide for chat transcript viewing (if used, MS SQL Reporting Services is required).
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
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This 4.0 release is our entrance into the multichannel arena.