What’s new in 2Ring DASHBOARDS&WALLBOARDS v4.2.1?

New Features
  • Audible alert for KPI when KPI transitions into a bad value threshold
  • New and nicer login screen for the WEB Client
  • Added Grid and WEB Client tiles to favorites on the home screen of the CONFIGURATION Tool
  • External image content type now supported in WEB Client

Bugs Fixed

  • DESKTOP Client not respecting aspect ratio when in borderless mode
  • Refresh interval for web content typ in WEB Client

What’s new in 2Ring DASHBOARDS&WALLBOARDS - UCCE Connector v4.2 (compatible with all 4.2.* components)?

New Features
  • New Indicators
    • Calls - Redirected On No Answer for Precision Queues
    • Calls - Longest Waiting for Precision Queues
    • Calls - In Queue for Precision Queues
  • New Columns for AgentStates Grid
    • Redirected On No Answer

Bugs Fixed

  • Fixed failing of dbo.OptimizeIndexes stored procedure when connector installed under integrated security.

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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