2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3

What’s new in 2Ring GADGETS for Cisco Finesse v1.6?

New Features

  • MS AD (Active Directory) search is much much faster now
  • Enhanced dialing rules (more control over the transformation of a telephone number before dialing)
  • Bug Fixes - memory leaks fixed

What’s new in 2Ring COMPACT AGENT v1.3?

New Features

  • Added localization support - it is possible to add more localization files
  • Currently shipping with English, Canadian French, German, and Russian localization

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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