2Ring Phone Services v7.2 and v7.2.1 - Release Notes

May 23, 2014

What’s new in 2Ring PHONE SERVICES (IPPS) v7.2 and 7.2.1?

New Features

  • ECC CLID, now it is possible to place caller identification into call's signalization (CUCM 10+), in other words, this brings H.323 CLID to those that do not have H.323 voice gateway
  • Asynchronous Alerts, even the phone that started an alert can be a part of the alert (for example, it can be the source for a voice paging)
  • DESKTOP Client supports SSO!
  • User Import Page has been optimalized for environments with may users (30,000+)
  • Number type IM can now be used for Jabber Call and Call through WebDialer

Bugs Fixed

  • It is possible to remove PIN from address book
  • User import restriction works correctly with CSV files
  • CLID works even when a NULL value is in any column
  • Numbers (from target group) will not be copied when used in Text/SMS alert
  • Paging alert does not require group of numbers (error "Group with ID -1 does not exist").
  • User import will proceed correctly when user was removed but had a template in messaging
  • Template for Long and Limit calls in TAPIObserver configuration were corrected
  • PhoneLock feature works now on CUCM 10.0+ 
  • QR Codes does not cause fatal error on Contact List page
  • Alerts - It is possible to use same number into TO field and in the destination number. It does not cause error anymore.
  • 'Asr' prey time is calculated correctly for western half of south hemisphere
  • It is possible to enter minus values into Latitude and Longitude fields

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.

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