2Ring Dashboards & Wallboards v4.2

What’s new in 2Ring DASHBOARDS&WALLBOARDS v4.2?

New Features
  • Removed Silverlight requirement for Clients. All KPIs are now html.
  • Presentation types are alphanumeric, semaphore, circle, semi circle
  • Removed font size property for KPI in value styles
  • Renamed Styles entity to Presentation Types
  • UCCX Specific
    • Added Grid calculations: Agent States and CSQs-Statistics (Queue Statistics)
    • Added new KPIs: Longest wait time today, Longest talk time today, Average wait time today, Average talk time today
    • Renamed KPI Longest Waiting to Longest Waiting Now

Bugs Fixed

  • Changed display formats to meaningful names
  • Changed behavior of image and scroll text when banner is small
  • Fixed url encoding in WEB Client and DESKTOP Client for retrieving sources with non alphanumeric names
  • KPIs with no value displayed nothing; now they display zero

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.

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