Apr 23, 2014
2Ring today announced that its 2Ring GADGETS for Cisco Finesse v1.2 – Standard Bundle has successfully completed interoperability verification testing* with Cisco Finesse for Cisco Unified Contact Center Express and Enterprise v10.0.1.
2Ring GADGETS for Cisco Finesse is an essential power-pack of gadgets and tools for Cisco Finesse that enhances the capabilities of this new completely web-based agent and supervisor desktop platform.
“2Ring GADGETS enhance the capabilities of Cisco Finesse via the delivery of features that go beyond the elimination of feature parity between Cisco Finesse and CAD. 2Ring and Cisco are simultaneously working on improving collaboration among contact center agents, supervisors, back office workers, and even remote experts with the goal of Cisco Contact Centers delivering the best possible customer experience,” says Michal Grebac, Strategic Sales & Marketing Director at 2Ring America, Inc.
The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers, harnessing the power and intelligence of the network. As a Preferred Solution Developer, 2Ring has worked closely with Cisco to deliver enhanced solutions that deliver greater interoperability with Cisco networking solutions. 2Ring also shares Cisco’s strong commitment to customer service and satisfaction, has completed interoperability verification testing based on criteria set forth by Cisco, and can provide its customers with 24 hour, 7 days a week customer support. With offerings such as 2Ring GADGETS for Cisco Finesse v1.2, customers can more quickly deploy a broad range of Cisco compatible business applications, devices, or services that can enhance the capabilities, performance, and management of Cisco Contact Centers. For more information on 2Ring GADGETS for Cisco Finesse interoperability with Cisco Finesse go to: https://marketplace.cisco.com/catalog/products/2949.
* Interoperability testing is designed to simulate typical customer configurations and does not replace the need for on-site testing in conjunction with actual implementation.
Stay in Touch
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.