Aug 20, 2013
2Ring is proud to announce that is taking an active part in the Cisco Americas Customer Collaboration Partner Sales Summit in beautiful Dallas, TX, on September 11 and 12, 2013.
Our “gadget guys” will be on site and ready to demo the latest versions of our power-pack of 2Ring GADGETS for Cisco Finesse, including 2Ring DASHBOARDS & WALLBOARDS and 2Ring COMPACT AGENT for Cisco Jabber (now also available for Cisco DX650 devices). Use this opportunity to let us show you how 2Ring GADGETS can make the transition of your existing UCCE or UCCX customers to Cisco Finesse smoother or how to make Cisco Finesse more appealing for new @CiscoCC prospects.
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2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser.
Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release.
This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation.
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio.