2Ring Phone Services v6.3.2 - Release Notes


May 11, 2013

2Ring presents minor updates and some bug fixes to the 2Ring PHONE SERVICES IPPS v6.3.2

New Features:

- New version of 2Ring IPPS for Outlook add-in

- Numbers are searched by user or email

- Logs are stored on IPPS server 

Bugfixes:

- Jabber Message alert remembers the group selected

- Call length in reporting/history is correct

- Numbering plan applies to Favorites

- Reporting only uses global contacts for identification of called and calling numbers, call history is unchanged 

- Adding first rule to CLID does not crash the page anymore

- GMail import wizard does not overload database server now

- Text tweaks in wizards

- When asynchronous paging is created, more than 64 phones can be used

- When an alert is called from Cisco IP Phone, XML error [4] is not displayed anymore

- CLID does not display () in numbers

- Phone address books are sorted by the user

- If  a global address book is edited, then it is placed to a correct position within user address books

- Call history on the phone is not displaying calls that did not connect

- Numbering plan rules can be deleted with dependencies

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Learn More About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.


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