Call History and Agent State trace come to Finesse... Finally
Jul 28, 2015
Posted by Miroslav Moravek
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call history was one of the features that was not immediately brought over to CAD’s successor, Finesse.
The Agent State Log feature was also omitted from the first versions of Finesse.
Many partners and customers have begged for these feature to come back, and some have even refused to move to Cisco Finesse until these features return.
Managing Director, 2Ring
2Ring Dashboards & Wallboards v8.5 is available as of January 11th, 2022 and we think that you are going to love all the new usability enhancements that it has to offer.
2Ring's official statement regarding the Apache Log4j Vulnerability.
2Ring® has announced the general availability of 2Ring Dashboards & Wallboards Connector for Five9 Intelligent Cloud Contact Center.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v8.0-8.3.2).
2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to Genesys Cloud CX.