Auto-Synced Address Books with Click2Dial for Cisco Finesse
Sep 18, 2014
Posted by Michal Grebac
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution.
In other words, we believe that 2Ring PHONE SERVICES (IPPS) hosted inside of the 2Ring BROWSER gadget is the best address book solution for Cisco Finesse. Yes, the answer is this simple. To let agents dial the right phone number with just one click (click2dial), to deliver address books that can be personalized and group-managed, and most importantly, to provide a synchronization tool that allows administrators to sync contacts from multiple sources (yes, our tool comes with strong transformation rules), all you need to add is 2Ring PHONE SERVICES (IPPS).
2Ring IPPS can run with 2Ring GADGETS for Cisco Finesse on one virtual machine, and yes, both solutions are pre-approved to co-reside on BE6K and BE7K. This is an ideal add-on for many organizations with Cisco Contact Center Express (UCCX) and Enterprise (UCCE).
Do you dare to find out more? Make sure to schedule a live demo with one of our demo specialists.
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE).