Example of an Incomplete IVR Tree Design
Sep 11, 2013
Posted by Michal Grebac
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries.
2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives.
2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE).