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Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Blog by Ossamah Shabbir Nov 04, 2020 : Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. .. Read More »
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How to Affordably Integrate your Applications with a Cisco Contact Center
Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »
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Why Your Contact Center Needs to Collect Feedback on Agents
Blog by Staffino & 2Ring Jun 24, 2020 : Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »
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Agents’ Performance Check Reveals Undetected Retention Cases
Blog by Staffino & 2Ring Jun 04, 2020 : Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »
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2Ring/Nettle is paving the way to the Conversational AI revolution
Blog by 2Ring Apr 29, 2020 : Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
Blog by Staffino & 2Ring Apr 14, 2020 : In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
Blog by Thijs Koolaard Mar 30, 2020 : To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Turn Cisco Finesse into an Attendant Console
Blog by Thijs Koolaard Mar 25, 2020 : With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
Blog by Staffino & 2Ring Jan 21, 2020 : IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
Blog by Kevin Schleising Oct 04, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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Integrate your CRMs with @CiscoCC
Blog by Kevin Schleising Jul 19, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
Blog by Peter Kolenic Jun 05, 2019 : A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Blog by Thijs Koolaard Feb 14, 2019 : A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Blog by Miroslav Moravek Nov 16, 2015 : Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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Getting in touch with remote experts
Blog by Miroslav Moravek Jul 29, 2015 : First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore... .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Tips for Configuring Grids in 2Ring DASHBOARDS&WALLBOARDS
Blog by Miroslav Moravek May 08, 2015 : This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise... .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Blog by Michal Grebac May 08, 2015 : Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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Another great ride at the #CiscoPS15
Blog by Matej Mikle Barat Apr 30, 2015 : Cisco has never disappointed in creating an overall superb program at partner summit. This year is no different. Even though I am participating remotely via social channels and live broadcast, I am sure... .. Read More »
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Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada
Blog by Matej Mikle Barat Apr 21, 2015 : Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada. It has been another great year here at 2Ring and we are happy to be back as a Social Media Ambassador at Cisco's annual partner summit this year!... .. Read More »
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Why one-stop shopping is the best choice for Cisco resellers
Blog by Michal Grebac Sep 18, 2014 : Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post... .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
Blog by Michal Grebac Sep 18, 2014 : We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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How to setup a 911 Alert using 2Ring Phone Services
Blog by Martin Gottfried Sep 10, 2014 : 2Ring PHONE SERVICES is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). This blog post focuses on alerting, which comes handy when you or any particular personnel group... .. Read More »
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The Added Value of 2Ring’s Contact Center Solutions
Blog by Michal Grebac Apr 15, 2014 : I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box... .. Read More »
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Viva Cisco Partner Summit 2014 - Las Vegas
Blog by Matej Mikle Barat Apr 03, 2014 : It was a great ride. I have to thank David and Anna for an excellent job they did organizing the social media ambassador program for this event. It is always a pleasure to cooperate with Cisco folks. They... .. Read More »
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Innovation beyond expectation – #CiscoPS14
Blog by Matej Mikle Barat Mar 26, 2014 : Yes, the annual Cisco Partner Summit is here! And, it started off amazingly. I am following #CiscoPS14 virtually on two screens. On one screen I have a live video feed and on the other one I have a live... .. Read More »
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2Ring at Cisco Live! US 2014
Blog by Michal Grebac Mar 26, 2014 : It's that time of year again! Isn't it exciting? This year it is all going down in the Moscone Center in San Franciso, CA. This is not only Cisco's event of the year, but also 2Ring's. ;) In our booth... .. Read More »
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Welcome, 2Ring PRECISION SKILLING, a New Member of the 2Ring GADGETS for Cisco Finesse Family
Blog by Michal Grebac Mar 24, 2014 : Two short notes on 2Ring PRECISION SKILLING: It is only available for Cisco Unified Contact Center Enterprise (UCCE) and also for Package UCCE, in both cases for version 9 and later. It is offered in a... .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
Blog by Michal Grebac Mar 22, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
Blog by Michal Grebac Mar 17, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft... .. Read More »
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“What happens in Vegas, stays in Vegas” does it really? #ciscops14
Blog by Matej Mikle Barat Mar 14, 2014 : Well, I truly believe that Cisco is going to destroy this legend by organizing its Cisco Partner Summit 2014 in Las Vegas. During the week of the event, I think we will be able to change the saying to... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Sneak Peek
Blog by Michal Grebac Feb 19, 2014 : The 4.0 release of 2Ring DASHBOARDS & WALLBOARDS is expected around the end of March / early April, but here is your sneak peek: HTML Based Layouts/KPIs/Banners. Access any of the layouts built in 2Ring... .. Read More »
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2Ring Phone Services - Single-Step Installation Process
Blog by Martin Gottfried Feb 19, 2014 : A blog post about the Installation Process of 2Ring Phone Services .. Read More »
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Adding Basic Contact Center Features to CUCM
Blog by Michal Grebac Feb 12, 2014 : If you need to monitor your staff or if you need to provide a bit of desktop automation for them, but you are not yet ready to go with a Contact Center, take a look at adding 2Ring Phone Services to your CUCM. .. Read More »
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2Ring Call Accounting v4.1 - Gateway Usage Report
Blog by Martin Gottfried Jan 03, 2014 : 2Ring Call Accounting v4.1 - Gateway Usage report to display minimum, maximum, and average number of calls per one second. .. Read More »
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2Ring COMPACT AGENT v1.1: Is this really just a minor release?
Blog by Michal Grebac Oct 28, 2013 : As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with... .. Read More »
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2Ring Phone Services vs. Education
Blog by Jiri Princ Oct 24, 2013 : A blog post about using 2Ring Phone Services in educational institutions. .. Read More »
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2Ring Phone Services v6.4 - what’s new?
Blog by Jiri Princ Oct 22, 2013 : The brand new 6.4 version adds another rich set of features enhancing Cisco IP Phones .. .. Read More »
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2Ring at GITEX
Blog by Matej Mikle Barat Oct 15, 2013 : GITEX TECHNOLOGY WEEK is the biggest technology event of the year in the entire Middle East. This event will take place in the Dubai World Trade Center October 20-24th. We would be more than happy to see... .. Read More »
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Example of an Incomplete IVR Tree Design
Blog by Michal Grebac Sep 11, 2013 : I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
Blog by Michal Grebac Aug 23, 2013 : There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
Blog by Michal Grebac Jul 02, 2013 : In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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2Ring Phone Services v6.3.1 - Alerting
Blog by Jiri Princ Jul 01, 2013 : A blog post about Alerting that is part of 2Ring Phone Services (PS) .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Blog by Michal Grebac Jun 23, 2013 : Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »
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Ready for #CLUS - Visit, Learn (for sure), and Win (maybe)
Blog by Michal Grebac Jun 21, 2013 : Our plan for the next week? Tom and I are attending #CLUS in Orlando to tell you about our 2Ring GADGETS for Cisco Finesse and also about 2Ring PHONE SERVICES. So, if you have something to do (use, sell,... .. Read More »
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TODAY I TOMORROW I TOGETHER
Blog by Matej Mikle Barat Jun 12, 2013 : Acquiescently, I have to admit that the Cisco Partner Summit 2013 was spectacular. #Ciscops13 absolutely surpassed all of my expectations. I have been following sessions virtually which was quite staggering... .. Read More »
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John Chambers - Keynote at #Ciscops13
Blog by Donald Seybold Jun 05, 2013 : John Chambers truly provided insight to Cisco’s strategy and I was impressed by the determination,Cisco’s drive and innovation to become Nr. 1. What I Iiked most was the fact Edison Peres mentioned the... .. Read More »
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#Ciscops13 - Internet of everything & Internet of things
Blog by Matej Mikle Barat Jun 05, 2013 : I am not sure where to start. Let’s say I am still dazzled by the keynote speech given by John Chambers. (CEO, Cisco). To hear him talk with such a passion about Cisco and its partners was truly amazing;... .. Read More »
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What You Should Know about 2Ring Phone Services v6.3.1
Blog by Jiri Princ Jun 05, 2013 : 2Ring PHONE SERVICES is currently running in version 6.3.1. Most of our customers are primarily interested in the core features of our latest update, which are – Caller Identification, Voice and Text... .. Read More »
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At #CLUS 2013, 2Ring Connects its Stand with its Twitter Account
Blog by Michal Grebac May 21, 2013 : As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! This year we will be focusing on presenting our complementary solutions to Cisco Contact Centers (Express... .. Read More »
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2Ring part of WWT’s Demo Day in Dallas, TX
Blog by Michal Grebac May 16, 2013 : Join 2Ring at the U.S. World Wide Technology demo day organized in Dallas, Texas, on May 21, 2013. Tom McCain (Director of North America Sales) and Michal Grebac (Strategic Sales & Marketing Director)... .. Read More »
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2Ring and the Cisco Partner Summit, Boston, MA, June 4-6, 2013
Blog by Matej Mikle Barat May 15, 2013 : We are truly sorry that we will not hear Cisco’s vision of “the Internet of everything” [VIDEO] in person and discuss with Cisco and Cisco resellers how Cisco is transforming this vision into its portfolio,... .. Read More »
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2Ring and Social Media at #CLUS 2013
Blog by Michal Grebac Apr 23, 2013 : As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! In a previous blog we discussed our history at #CLUS with [INFOGRAFIC], Nevertheless, we have... .. Read More »
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History of 2Ring Goodies at Cisco Live! US
Blog by Michal Grebac Apr 09, 2013 : History of 2Ring Goodies at Cisco Live! Since we at 2Ring have started the planning for our stand at the upcoming Cisco Live! in Orlando, FL, I would like to share an overview of all the "goodies" that .. .. Read More »
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How To Customize Agent Desktop Within a Day?
Blog by Miroslav Moravek Jun 11, 2012 : The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As... .. Read More »
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How (Not) To Throw Away Customers’ Money
Blog by Jaroslav Orság May 16, 2012 : How (Not) To Throw Away Customers’ Money. A majority of software development projects end in disaster. Deadlines are not met. Useful features are not developed. If... .. Read More »