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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
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Supervisor to Agents broadcast messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what...
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Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore...
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Call History and Agent State trace come to Finesse... Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call...
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Tips for Configuring Grids in 2Ring DASHBOARDS&WALLBOARDS
This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise...
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage...
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Another great ride at the #CiscoPS15
Cisco has never disappointed in creating an overall superb program at partner summit. This year is no different. Even though I am participating remotely via social channels and live broadcast, I am sure...
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Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada
Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada. It has been another great year here at 2Ring and we are happy to be back as a Social Media Ambassador at Cisco's annual partner summit this year!...
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Why one-stop shopping is the best choice for Cisco resellers
Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post...
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)...
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How to setup a 911 Alert using 2Ring Phone Services
2Ring PHONE SERVICES is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). This blog post focuses on alerting, which comes handy when you or any particular personnel group...
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The Added Value of 2Ring’s Contact Center Solutions
I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box...
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Viva Cisco Partner Summit 2014 - Las Vegas
It was a great ride. I have to thank David and Anna for an excellent job they did organizing the social media ambassador program for this event. It is always a pleasure to cooperate with Cisco folks. They...
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Innovation beyond expectation – #CiscoPS14
Yes, the annual Cisco Partner Summit is here! And, it started off amazingly. I am following #CiscoPS14 virtually on two screens. On one screen I have a live video feed and on the other one I have a live...
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2Ring at Cisco Live! US 2014
It's that time of year again! Isn't it exciting? This year it is all going down in the Moscone Center in San Franciso, CA. This is not only Cisco's event of the year, but also 2Ring's. ;) In our booth...
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Welcome, 2Ring PRECISION SKILLING, a New Member of the 2Ring GADGETS for Cisco Finesse Family
Two short notes on 2Ring PRECISION SKILLING: It is only available for Cisco Unified Contact Center Enterprise (UCCE) and also for Package UCCE, in both cases for version 9 and later. It is offered in a...
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,...
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft...
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“What happens in Vegas, stays in Vegas” does it really? #ciscops14
Well, I truly believe that Cisco is going to destroy this legend by organizing its Cisco Partner Summit 2014 in Las Vegas. During the week of the event, I think we will be able to change the saying to...
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DASHBOARDS & WALLBOARDS v4.0 - Sneak Peek
The 4.0 release of 2Ring DASHBOARDS & WALLBOARDS is expected around the end of March / early April, but here is your sneak peek: HTML Based Layouts/KPIs/Banners. Access any of the layouts built in 2Ring...
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2Ring Phone Services - Single-Step Installation Process
A blog post about the Installation Process of 2Ring Phone Services
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Adding Basic Contact Center Features to CUCM
If you need to monitor your staff or if you need to provide a bit of desktop automation for them, but you are not yet ready to go with a Contact Center, take a look at adding 2Ring Phone Services to your CUCM.
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2Ring Call Accounting v4.1 - Gateway Usage Report
2Ring Call Accounting v4.1 - Gateway Usage report to display minimum, maximum, and average number of calls per one second.
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2Ring COMPACT AGENT v1.1: Is this really just a minor release?
As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with...
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2Ring Phone Services vs. Education
A blog post about using 2Ring Phone Services in educational institutions.
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2Ring Phone Services v6.4 - what’s new?
The brand new 6.4 version adds another rich set of features enhancing Cisco IP Phones ..
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2Ring at GITEX
GITEX TECHNOLOGY WEEK is the biggest technology event of the year in the entire Middle East. This event will take place in the Dubai World Trade Center October 20-24th. We would be more than happy to see...
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Example of an Incomplete IVR Tree Design
I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not...
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How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking...
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are...
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2Ring Phone Services v6.3.1 - Alerting
A blog post about Alerting that is part of 2Ring Phone Services (PS)
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What do 2Ring Gadgets bring to Cisco Finesse?
Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but...
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Ready for #CLUS - Visit, Learn (for sure), and Win (maybe)
Our plan for the next week? Tom and I are attending #CLUS in Orlando to tell you about our 2Ring GADGETS for Cisco Finesse and also about 2Ring PHONE SERVICES. So, if you have something to do (use, sell,...
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TODAY I TOMORROW I TOGETHER
Acquiescently, I have to admit that the Cisco Partner Summit 2013 was spectacular. #Ciscops13 absolutely surpassed all of my expectations. I have been following sessions virtually which was quite staggering...
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John Chambers - Keynote at #Ciscops13
John Chambers truly provided insight to Cisco’s strategy and I was impressed by the determination,Cisco’s drive and innovation to become Nr. 1. What I Iiked most was the fact Edison Peres mentioned the...
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#Ciscops13 - Internet of everything & Internet of things
I am not sure where to start. Let’s say I am still dazzled by the keynote speech given by John Chambers. (CEO, Cisco). To hear him talk with such a passion about Cisco and its partners was truly amazing;...
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What You Should Know about 2Ring Phone Services v6.3.1
2Ring PHONE SERVICES is currently running in version 6.3.1. Most of our customers are primarily interested in the core features of our latest update, which are – Caller Identification, Voice and Text...
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At #CLUS 2013, 2Ring Connects its Stand with its Twitter Account
As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! This year we will be focusing on presenting our complementary solutions to Cisco Contact Centers (Express...
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2Ring part of WWT’s Demo Day in Dallas, TX
Join 2Ring at the U.S. World Wide Technology demo day organized in Dallas, Texas, on May 21, 2013. Tom McCain (Director of North America Sales) and Michal Grebac (Strategic Sales & Marketing Director)...
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2Ring and the Cisco Partner Summit, Boston, MA, June 4-6, 2013
We are truly sorry that we will not hear Cisco’s vision of “the Internet of everything” [VIDEO] in person and discuss with Cisco and Cisco resellers how Cisco is transforming this vision into its portfolio,...
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2Ring and Social Media at #CLUS 2013
As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! In a previous blog we discussed our history at #CLUS with [INFOGRAFIC], Nevertheless, we have...
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History of 2Ring Goodies at Cisco Live! US
History of 2Ring Goodies at Cisco Live! Since we at 2Ring have started the planning for our stand at the upcoming Cisco Live! in Orlando, FL, I would like to share an overview of all the "goodies" that ..
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How To Customize Agent Desktop Within a Day?
The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As...
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How (Not) To Throw Away Customers’ Money
How (Not) To Throw Away Customers’ Money. A majority of software development projects end in disaster. Deadlines are not met. Useful features are not developed. If...