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2Ring Gadgets for Cisco Finesse v4.3
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Dashboards & Wallboards v6.0
2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft... .. Read More »
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Example of an Incomplete IVR Tree Design
I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »