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2Ring Gadgets for Cisco Finesse v5.3 - Soft Phones
Press Release by 2Ring Jan 20, 2022 : 2Ring Gadgets for Cisco Finesse (GA) v5.3 is available as of today and this release significantly enhances 2Ring integrations of Cisco Finesse with Microsoft Dynamics, Salesforce, and ServiceNow. .. Read More »
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2Ring Dashboards & Wallboards v8.5
Press Release by 2Ring Jan 11, 2022 : 2Ring Dashboards & Wallboards v8.5 is available as of January 11th, 2022 and we think that you are going to love all the new usability enhancements that it has to offer. .. Read More »
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2Ring Dashboards & Wallboards v8.3.1
Press Release by 2Ring Jun 03, 2021 : Dashboards & Wallboards release 8.3 introduces support for a new connector for Genesys Cloud and various other usability enhancements. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.2 - Skilling
Press Release by 2Ring Apr 23, 2021 : 2Ring Gadgets for Cisco Finesse v5.2 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »
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Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
Press Release by 2Ring Jan 11, 2021 : Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. .. Read More »
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2Ring Dashboards & Wallboards v8.0
Press Release by 2Ring Oct 07, 2020 : Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. .. Read More »
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How to Affordably Integrate your Applications with a Cisco Contact Center
Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.1
Press Release by 2Ring Aug 21, 2020 : 2Ring Gadgets for Cisco Finesse v5.1 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3
Press Release by 2Ring Oct 03, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Dashboards & Wallboards v7.2
Press Release by 2Ring Jun 28, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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2Ring Dashboards & Wallboards v7.1
Press Release by 2Ring Feb 13, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Press Release by 2Ring Feb 08, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Press Release by 2Ring Dec 17, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Press Release by 2Ring Dec 03, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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2Ring Dashboards & Wallboards v6.2
Press Release by 2Ring Aug 18, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
Press Release by 2Ring Aug 02, 2017 : 2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Dashboards & Wallboards v6.0
Press Release by 2Ring Dec 22, 2016 : 2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 13, 2016 : .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Blog by Miroslav Moravek Nov 16, 2015 : Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
Press Release by 2Ring Oct 30, 2015 : 2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Blog by Michal Grebac May 08, 2015 : Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
Press Release by 2Ring Jan 20, 2015 : 2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
Blog by Michal Grebac Sep 18, 2014 : We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
Press Release by 2Ring Aug 05, 2014 : 2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3
Press Release by 2Ring Jun 10, 2014 : .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
Blog by Michal Grebac Mar 22, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
Blog by Michal Grebac Mar 17, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft... .. Read More »
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Example of an Incomplete IVR Tree Design
Blog by Michal Grebac Sep 11, 2013 : I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
Blog by Michal Grebac Aug 23, 2013 : There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
Blog by Michal Grebac Jul 02, 2013 : In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Blog by Michal Grebac Jun 23, 2013 : Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »