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Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »
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Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »