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  • Why Your Contact Center Needs to Collect Feedback on Agents

    Blog 2Ring Gadgets for Cisco Finesse Staffino CX Feedback

    Blog by Staffino & 2Ring Jun 24, 2020 : Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »

  • Agents’ Performance Check Reveals Undetected Retention Cases

    Blog 2Ring Gadgets for Cisco Finesse Staffino CX Retention

    Blog by Staffino & 2Ring Jun 04, 2020 : Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »

  • Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino

    Blog Staffino 2Ring Gadgets for Cisco Finesse

    Blog by Staffino & 2Ring Apr 14, 2020 : In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »

  • 8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys

    Blog Staffino Customer Satisfaction Customer Journey Gadgets 2Ring Gadgets for Cisco Finesse

    Blog by Staffino & 2Ring Jan 21, 2020 : IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »

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