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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)
Press Release by 2Ring Apr 15, 2021 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
Press Release by 2Ring Jan 11, 2021 : Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. .. Read More »
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2Ring Dashboards & Wallboards v8.0
Press Release by 2Ring Oct 07, 2020 : Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. .. Read More »
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Amazon Connect: A Sample Wallboard Layout from 2Ring
Press Release by 2Ring Aug 20, 2020 : A ready to use connector for Amazon Connect has been introduced earlier in 2020, and now, 2Ring also offers prospects with 24/7 access to a sample wallboard layout built using data from Amazon Connect. .. Read More »
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Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Blog by Ossamah Shabbir Aug 01, 2020 : Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. .. Read More »
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Genesys Engage Connector for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 01, 2020 : 2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)
Press Release by 2Ring Jun 24, 2020 : 2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users .. Read More »
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Amazon Connect Connector for 2Ring Dashboards & Wallboards
Press Release by 2Ring Apr 02, 2020 : 2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
Blog by Thijs Koolaard Mar 30, 2020 : To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Statement from 2Ring regarding Mozilla.org Add-on
Press Release by 2Ring Jan 31, 2020 : Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns. .. Read More »
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2Ring EMEAR invites partners to a Dashboards & Wallboards Training in February 2020
Press Release by 2Ring Jan 28, 2020 : 2Ring invites its partners to an online training course for deployment of the Dashboards & Wallboards solution. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
Blog by Kevin Schleising Oct 04, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.3
Press Release by 2Ring Sep 10, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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2Ring Dashboards & Wallboards v7.2
Press Release by 2Ring Jun 28, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
Blog by Peter Kolenic Jun 05, 2019 : A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.1
Press Release by 2Ring Feb 13, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Press Release by 2Ring Dec 17, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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2Ring Dashboards & Wallboards v6.2
Press Release by 2Ring Aug 18, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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2Ring DW – Changes Due to Joining the Cisco SolutionsPlus Program
Press Release by 2Ring Mar 22, 2017 : .. Read More »
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2Ring Dashboards & Wallboards v6.1
Press Release by 2Ring Feb 13, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
Press Release by 2Ring Dec 22, 2016 : 2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Blog by Miroslav Moravek Nov 16, 2015 : Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring DASHBOARDS&WALLBOARDS v5.1 has been released
Press Release by 2Ring Oct 30, 2015 : .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Tips for Configuring Grids in 2Ring Dashboards & Wallboards
Blog by Miroslav Moravek May 08, 2015 : This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise... .. Read More »