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Genesys PureEngage Connector for 2Ring Dashboards & Wallboards
2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)
2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users .. Read More »
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Amazon Connect Connector for 2Ring Dashboards & Wallboards
2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.3
Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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Recap of all 2Ring Engineering Deathmatch Episodes
Recap of all the 2Ring Engineering Deathmatch videos. .. Read More »
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End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. End of Maintenance announcement. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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2Ring Achieves Multiple Cisco Compatibility Certifications
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. .. Read More »
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Kevin Schleising Joins 2Ring as UK & Ireland Sales Director
2Ring is proud to announce that Kevin Schleising, a sales and contact centre professional, has joined the 2Ring team as UK & Ireland Sales Director. .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Engineering Deathmatch 2018 - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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Engineering Deathmatch features 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2017 .. Read More »
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How to Order 2Ring from Cisco’s Price List
FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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2Ring Dashboards & Wallboards v6.1
2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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Tips for Configuring Grids in 2Ring DASHBOARDS&WALLBOARDS
This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise... .. Read More »
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UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring DW - UCCE Connector v4.5.2 - bug fixes .. Read More »
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UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards has been released
Dashboards & Wallboards UCCX Connectors 4.5.3 .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Sneak Peek
The 4.0 release of 2Ring DASHBOARDS & WALLBOARDS is expected around the end of March / early April, but here is your sneak peek: HTML Based Layouts/KPIs/Banners. Access any of the layouts built in 2Ring... .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »