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2Ring Dashboards & Wallboards v8.5.2
Press Release by 2Ring Apr 08, 2022 : 2Ring Dashboards & Wallboards v8.5.2 is available as of April 8th, 2022. Learn about the latest value-added feature enhancements introduced in this release. .. Read More »
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CRM Integrations Blog #2: How to Integrate Cisco with Salesforce – Agent’s Perspective
Blog by Ossamah Shabbir Mar 30, 2022 : This blog is part of our larger blog series focused on integrating Cisco contact centers with CRM and Service Desk applications. If you read our initial blog focused on all the integration modes, welcome back! .. Read More »
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New Blog Series from 2Ring: CRM Integrations in Cisco Contact Centers
Blog by Ossamah Shabbir Mar 09, 2022 : Welcome to a brand-new blog series from 2Ring that will provide you with consistent insights into integrating CRM system(s) within Cisco Contact Centers. .. Read More »
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2Ring Successfully Passes ISO/IEC 27001:2013 Certification
Press Release by 2Ring Feb 14, 2022 : 2Ring is pleased to announce that 2 Ring, spol. s r.o, the parent company of 2Ring America, that produces 2Ring software solutions, has successfully passed and been certified to be in compliance with ISO/IEC 27011:20. .. Read More »
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Improving Contact Center Feedback with 2Ring's Newly Introduced Features in Dashboards & Wallboards 8.5 Release
Blog by Kevin Schleising Feb 09, 2022 : We have recently released v8.5 of our market-leading Dashboards & Wallboards product, and with over 800 customers globally, we have a great segment of users, experts & thought leaders to give us feedback. .. Read More »
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2Ring is Redefining Hybrid Work with the Power Tool
Blog by Kevin Schleising Jan 25, 2022 : One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. The 2Ring Power Tool is redefining hybrid work and real-time reporting. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.3 - Soft Phones
Press Release by 2Ring Jan 20, 2022 : 2Ring Gadgets for Cisco Finesse (GA) v5.3 is available as of today and this release significantly enhances 2Ring integrations of Cisco Finesse with Microsoft Dynamics, Salesforce, and ServiceNow. .. Read More »
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2Ring Dashboards & Wallboards v8.5
Press Release by 2Ring Jan 11, 2022 : 2Ring Dashboards & Wallboards v8.5 is available as of January 11th, 2022 and we think that you are going to love all the new usability enhancements that it has to offer. .. Read More »
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2Ring Statement on Apache Log4j Vulnerability
Press Release by 2Ring Dec 13, 2021 : 2Ring's official statement regarding the Apache Log4j Vulnerability. .. Read More »
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React to your Customers’ Needs - The Importance of Real Time Data within the Contact Center
Blog by Kevin Schleising Nov 09, 2021 : 2Ring’s Dashboard & Wallboards (DW) solution, partnered with Five9, offers organizations an accurate & flexible solution to allow the contact center to align with your business priorities in real time. .. Read More »
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2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center
Press Release by 2Ring Oct 12, 2021 : 2Ring® has announced the general availability of 2Ring Dashboards & Wallboards Connector for Five9 Intelligent Cloud Contact Center. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v8.0.x-8.3.2 (2Ring DW)
Press Release by 2Ring Sep 30, 2021 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v8.0-8.3.2). .. Read More »
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2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry
Press Release by 2Ring Jun 30, 2021 : 2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to Genesys Cloud CX. .. Read More »
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2Ring Dashboards & Wallboards v8.3.1
Press Release by 2Ring Jun 03, 2021 : Dashboards & Wallboards release 8.3 introduces support for a new connector for Genesys Cloud and various other usability enhancements. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)
Press Release by 2Ring Apr 24, 2021 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v7). .. Read More »
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2Ring Gadgets for Cisco Finesse v5.2 - Skilling
Press Release by 2Ring Apr 23, 2021 : 2Ring Gadgets for Cisco Finesse v5.2 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »
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Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
Press Release by 2Ring Jan 11, 2021 : Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. .. Read More »
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2Ring Phone Services v7.6.6 - Salesforce Integration for CUCM
Press Release by 2Ring Jan 08, 2021 : 2Ring Phone Services v7.6.6 - adding Salesforce screen-pop for CUCM (basic telephony), additional contact details part of speed-dials, .. .. Read More »
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2Ring Dashboards & Wallboards v8.0
Press Release by 2Ring Oct 07, 2020 : Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. .. Read More »
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How to Affordably Integrate your Applications with a Cisco Contact Center
Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »
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2Ring and Calabrio Work Together to Enhance Cisco Finesse
Press Release by 2Ring Sep 15, 2020 : Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.1
Press Release by 2Ring Aug 21, 2020 : 2Ring Gadgets for Cisco Finesse v5.1 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms. .. Read More »
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Amazon Connect: A Sample Wallboard Layout from 2Ring
Press Release by 2Ring Aug 20, 2020 : A ready to use connector for Amazon Connect has been introduced earlier in 2020, and now, 2Ring also offers prospects with 24/7 access to a sample wallboard layout built using data from Amazon Connect. .. Read More »
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Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Blog by Ossamah Shabbir Aug 01, 2020 : Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. .. Read More »
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2Ring Phone Services v7.6.5
Press Release by 2Ring Jul 31, 2020 : 2Ring Phone Services v7.6.5 - additional speed-dial actions are now supported .. Read More »
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Genesys Engage Connector for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 01, 2020 : 2Ring is proud to announce Genesys PureEngage Connector for 2Ring Dashboards & Wallboards. Benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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Why Your Contact Center Needs to Collect Feedback on Agents
Blog by Staffino & 2Ring Jun 24, 2020 : Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »
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ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)
Press Release by 2Ring Jun 24, 2020 : 2Ring announces updates to ServiceNow connector for 2Ring Dashboards & Wallboards. Businesses that use ServiceNow also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users .. Read More »
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Agents’ Performance Check Reveals Undetected Retention Cases
Blog by Staffino & 2Ring Jun 04, 2020 : Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »
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2Ring/Nettle is paving the way to the Conversational AI revolution
Blog by 2Ring Apr 29, 2020 : Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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2Ring Integrates kuando Busylights with Cisco Contact Centers
Press Release by 2Ring Apr 28, 2020 : 2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
Blog by Staffino & 2Ring Apr 14, 2020 : In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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Amazon Connect Connector for 2Ring Dashboards & Wallboards
Press Release by 2Ring Apr 02, 2020 : 2Ring is proud to announce Amazon Connector for 2Ring Dashboards & Wallboards. Businesses that use Amazon Connect also have the option to benefit from 2Ring’s real-time reporting tool that’s friendly to business users. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
Blog by Thijs Koolaard Mar 30, 2020 : To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Turn Cisco Finesse into an Attendant Console
Blog by Thijs Koolaard Mar 25, 2020 : With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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Ossamah Shabbir joins 2Ring as Pre-Sales Director
Press Release by 2Ring Mar 12, 2020 : 2Ring, a Cisco Preferred Solution Partner, proudly announces the arrival of Ossamah Shabbir. .. Read More »
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2Ring Gadgets for Cisco Finesse v5.0
Press Release by 2Ring Mar 10, 2020 : 2Ring Gadgets for Cisco Finesse v5.0 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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2Ring Gadgets for Cisco Finesse v4.4.1
Press Release by 2Ring Mar 03, 2020 : 2Ring Gadgets for Cisco Finesse v4.4.1 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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Statement from 2Ring regarding Mozilla.org Add-on
Press Release by 2Ring Jan 31, 2020 : Mozilla.org has temporarily disabled a 2Ring add-on in its Firefox Add-ons catalogue due to policy violation concerns. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6
Press Release by 2Ring Jan 30, 2020 : 2Ring Gadgets for Cisco Finesse v4.3.1-4.3.6 is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). .. Read More »
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IMPORTANT: Potential loss of functionality of 2Ring Gadgets after upgrading Google Chrome to version 80
Press Release by 2Ring Jan 29, 2020 : This is a very important message for all 2Ring customers whose agents or supervisors use Cisco Finesse with 2Ring Gadgets for Cisco Finesse in Google Chrome. .. Read More »
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2Ring EMEAR invites partners to a Dashboards & Wallboards Training in February 2020
Press Release by 2Ring Jan 28, 2020 : 2Ring invites its partners to an online training course for deployment of the Dashboards & Wallboards solution. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
Blog by Staffino & 2Ring Jan 21, 2020 : IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Change of 2Ring America, Inc.’s Corporate Address
Press Release by 2Ring Dec 16, 2019 : 2Ring America, Inc.'s business and mailing address recently changed on January 1st, 2020. .. Read More »
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Richard Reindl joins 2Ring as Digital Marketer
Press Release by 2Ring Dec 02, 2019 : 2Ring, a Cisco Preferred Solution Partner, proudly announces the arrival of Richard Reindl. .. Read More »
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Brian Mazur Joins 2Ring as Director of Channel Sales
Press Release by 2Ring Nov 18, 2019 : Brian Mazur, a sales professional, has joined the 2Ring team as Director of Channel Sales. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
Blog by Kevin Schleising Oct 04, 2019 : Easily integrate your Cisco Contact Centre and your CRM with the help of 2Ring. Optimize the efficiency of your contact center with 2Ring's Cisco add-ons. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3
Press Release by 2Ring Oct 03, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Phone Services v7.6.4
Press Release by 2Ring Sep 24, 2019 : 2Ring Phone Services v7.6.4 - create users manually, faster reports, ignore button added to CLID, speed dial enhancements, .. .. Read More »
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2Ring Dashboards & Wallboards v7.3
Press Release by 2Ring Sep 10, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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2Ring Scripts & Forms v3.2 - Release Notes
Press Release by 2Ring Aug 19, 2019 : 2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. .. Read More »
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Recap of all 2Ring Engineering Deathmatch Episodes
Press Release by 2Ring Aug 05, 2019 : Recap of all the 2Ring Engineering Deathmatch videos. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v6). .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v1-5). .. Read More »
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End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
Press Release by 2Ring Jul 29, 2019 : This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards (v1-3). EoM announcement. .. Read More »
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Integrate your CRMs with @CiscoCC
Blog by Kevin Schleising Jul 19, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.2
Press Release by 2Ring Jun 28, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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6 Important Chat Statistics to Measure In Your Contact Centre #CCTR
Blog by Peter Kolenic Jun 05, 2019 : A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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2Ring Achieves Multiple Cisco Compatibility Certifications
Press Release by 2Ring May 31, 2019 : 2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. .. Read More »
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Kevin Schleising Joins 2Ring as UK & Ireland Sales Director
Press Release by 2Ring Mar 01, 2019 : 2Ring is proud to announce that Kevin Schleising, a sales and contact centre professional, has joined the 2Ring team as UK & Ireland Sales Director. .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Blog by Thijs Koolaard Feb 14, 2019 : A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Press Release by 2Ring Feb 13, 2019 : Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Press Release by 2Ring Feb 08, 2019 : Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Press Release by 2Ring Dec 17, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Press Release by 2Ring Dec 03, 2018 : Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
Press Release by 2Ring Nov 16, 2018 : 2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
Press Release by 2Ring Oct 03, 2018 : This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Engineering Deathmatch 2018 - #CLUS
Press Release by 2Ring Jul 27, 2018 : 2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2018 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
Press Release by 2Ring Jun 29, 2018 : This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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End-of-Sale, End-of-Life, and End-of-Maintenance Announcement for 2Ring Business Fax (NetFAX)
Press Release by 2Ring Apr 30, 2018 : .. Read More »
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2Ring Scripts & Forms v3.1 - Release Notes
Press Release by 2Ring Apr 17, 2018 : 2Ring Scripts & Forms v3.1 - adding support for SSO, and dropping support for standalone deployments. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
Press Release by 2Ring Mar 15, 2018 : This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Scripts & Forms v3.0 - Release Notes
Press Release by 2Ring Dec 15, 2017 : 2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
Press Release by 2Ring Dec 14, 2017 : This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Phone Services v7.6.1 - updated to incl. 7.6.2 and 7.6.3
Press Release by 2Ring Nov 24, 2017 : 2Ring Phone Services v7.6.1 with 7.6.2 and 7.6.3 - multiple speed dial and CLID improvements .. .. Read More »
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Lyall Shepperd Joins 2Ring America, Inc. as a New Account Manager
Press Release by 2Ring Nov 15, 2017 : Lyall Shepperd, a sales and contact center professional, has joined the 2Ring team as an Account Manager. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.4
Press Release by 2Ring Oct 12, 2017 : Release notes for Gadgets v3.4 .. Read More »
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2Ring Gadgets for Cisco Finesse v3.3
Press Release by 2Ring Sep 20, 2017 : Release notes for Gadgets v3.3 .. .. Read More »
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2Ring Call Accounting v5.1 - Release Notes
Press Release by 2Ring Sep 15, 2017 : 2Ring Call Accounting v5.1 - adding exports to CSV. .. Read More »
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2Ring Dashboards & Wallboards v6.2
Press Release by 2Ring Aug 18, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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Engineering Deathmatch features 2Ring Dashboards & Wallboards - #CLUS
Press Release by 2Ring Aug 03, 2017 : 2Ring Engineering Deathmatch featuring 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2017 .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
Press Release by 2Ring Aug 02, 2017 : 2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.2
Press Release by 2Ring Jul 12, 2017 : 2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 .. Read More »
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How to Order 2Ring from Cisco’s Price List
Press Release by 2Ring Jun 19, 2017 : FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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AgentBalance now part of 2Ring’s product offering for North America
Press Release by 2Ring Jun 07, 2017 : Aa strategic partnership to leverage synergies in their product and technology portfolios in North America. .. Read More »
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2Ring Call Accounting v5.0 - Release Notes
Press Release by 2Ring Apr 18, 2017 : 2Ring Call Accounting v5.0 - CUCM Hunt Groups Reports. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
Press Release by 2Ring Mar 28, 2017 : 2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
Press Release by 2Ring Mar 22, 2017 : The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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2Ring DW – Changes Due to Joining the Cisco SolutionsPlus Program
Press Release by 2Ring Mar 22, 2017 : .. Read More »
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CUCM Connector v6.1.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Mar 10, 2017 : .. Read More »
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2Ring Dashboards & Wallboards v6.1
Press Release by 2Ring Feb 13, 2017 : 2Ring Dashboards & Wallboards - Release Notes for v6.1 - introducing source and layout sequences, and introducing nested layouts (embed a layout inside of another layout). .. Read More »
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2Ring Dashboards & Wallboards v6.0
Press Release by 2Ring Dec 22, 2016 : 2Ring Dashboards & Wallboards - Release Notes for v6.0 - introducing many new and enhanced content types including YouTube videos, KPI calendars, PDF documents, Tickers, Clocks, Images, Web Pages, .. .. Read More »
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UCCE Connector v5.3.3 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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UCCX Connector v5.3.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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CUCM Connector v5.3.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Oct 20, 2016 : .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
Press Release by 2Ring Oct 07, 2016 : 2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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2Ring Phone Services v7.6.0
Press Release by 2Ring Sep 12, 2016 : 2Ring Phone Services v7.6 - a new report for Pickup Groups .. Read More »
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UCCE Connector v5.3.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 13, 2016 : .. Read More »
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UCCX Connector v5.3.1 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Jul 11, 2016 : .. Read More »
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2Ring Phone Services v7.5 - updated to incl. 7.5.1 and 7.5.2
Press Release by 2Ring Apr 28, 2016 : 2Ring Phone Services v7.5 - adding service shortcuts, desktop client, and clid for Cisco Jabber. .. Read More »
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Supervisor to Agents broadcast messaging in Cisco Finesse
Blog by Miroslav Moravek Nov 16, 2015 : Having well informed agents is always a good thing. A well informed agent is quicker to respond, less stressed, provides more accurate answers and the customer experience is better too. And that is what... .. Read More »
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2Ring DASHBOARDS&WALLBOARDS v5.1 has been released
Press Release by 2Ring Oct 30, 2015 : .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
Press Release by 2Ring Oct 30, 2015 : 2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Getting in touch with remote experts
Blog by Miroslav Moravek Jul 29, 2015 : First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore... .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
Press Release by 2Ring Jul 29, 2015 : The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. .. Read More »
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2Ring Gadgets for Cisco Finesse v2.1
Press Release by 2Ring Jul 29, 2015 : CallVar Editor .. Read More »
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Call History and Agent State trace come to Finesse... Finally
Blog by Miroslav Moravek Jul 28, 2015 : Agents and supervisors have been able to view an agent’s call history for years using Cisco Agent Desktop and many alternative CTIOS-based desktop applications such as 2Ring Agent DESKTOP. However, call... .. Read More »
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2Ring GADGETS for Cisco Finesse v2.0.1 is available
Press Release by 2Ring Jun 16, 2015 : .. Read More »
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Can I host my application in Cisco Finesse? Simple IFrame Compatibility Test
Blog by Michal Grebac May 08, 2015 : Any web application that you would like to make available in Cisco Finesse (CRM, service desk, knowledge base, ..) has to be able to run inside of an OpenSocial container. The container itself is a webpage... .. Read More »
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Tips for Configuring Grids in 2Ring Dashboards & Wallboards
Blog by Miroslav Moravek May 08, 2015 : This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise... .. Read More »
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2Ring Call Accounting v4.4 - Release Notes
Press Release by 2Ring May 08, 2015 : 2Ring Call Accounting v4.4 - enables budget control for CUCM. .. Read More »
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2Ring Phone Services v7.4.1 - Release Notes
Press Release by 2Ring May 05, 2015 : 2Ring Phone Services v7.4.1 - improving directory search interface for 2Ring Team Gadget. .. Read More »
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Another great ride at the #CiscoPS15
Blog by Matej Mikle Barat Apr 30, 2015 : Cisco has never disappointed in creating an overall superb program at partner summit. This year is no different. Even though I am participating remotely via social channels and live broadcast, I am sure... .. Read More »
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Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada
Blog by Matej Mikle Barat Apr 21, 2015 : Cisco Partner Summit 2015 on April 27—30 in Montreal, Canada. It has been another great year here at 2Ring and we are happy to be back as a Social Media Ambassador at Cisco's annual partner summit this year!... .. Read More »
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UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
Press Release by 2Ring Apr 21, 2015 : 2Ring DW - UCCE Connector v4.5.2 - bug fixes .. Read More »
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UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards has been released
Press Release by 2Ring Apr 17, 2015 : Dashboards & Wallboards UCCX Connectors 4.5.3 .. Read More »
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A new UCCX Connector for 2Ring Dashboards & Wallboards v4.5.1 has been released
Press Release by 2Ring Mar 26, 2015 : .. Read More »
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2Ring Achieves Cisco Compatibility Certification with the Cisco Solution Partner Program
Press Release by 2Ring Mar 25, 2015 : 2Ring Call Accounting v4.3 has achieved Cisco compatibility certification with CUCM v10.5. .. Read More »
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2Ring Phone Services v7.4.0 - Release Notes
Press Release by 2Ring Mar 16, 2015 : 2Ring Phone Services v7.4 - adding MS Office add-ins, importing contacts from CUPS (Cisco Jabber), click2dial in reports. .. Read More »
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2Ring Gadgets for Cisco Finesse mentioned by CDW
Press Release by 2Ring Mar 05, 2015 : .. Read More »
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2Ring Phone Services v7.3 - Release Notes
Press Release by 2Ring Feb 19, 2015 : 2Ring Phone Services v7.3 - adding Hunt Groups reports, sidecar management, missed call alerts, .. .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
Press Release by 2Ring Jan 20, 2015 : 2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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2Ring Call Accounting v4.3 - Release Notes
Press Release by 2Ring Nov 14, 2014 : 2Ring Call Accounting v4.3 - support for multiple time zones, editing of subscription emails, and a budget report. .. Read More »
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2Ring Gadgets are Cisco SIP Approved and Available in the dCloud
Press Release by 2Ring Sep 19, 2014 : .. Read More »
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Auto-Synced Address Books with Click2Dial for Cisco Finesse
Blog by Michal Grebac Sep 18, 2014 : We have been asked many times to enhance the built-in address book gadget in Cisco Finesse, and today, we are proud to announce that we have a solution. In other words, we believe that 2Ring PHONE SERVICES (IPPS)... .. Read More »
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Why one-stop shopping is the best choice for Cisco resellers
Blog by Michal Grebac Sep 18, 2014 : Recently I got a shopping list from my wife. I decided to go to the shopping center closest to our office, and I got everything from the list under one roof. I just had to go to the right store/bank/post... .. Read More »
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How to setup a 911 Alert using 2Ring Phone Services
Blog by Martin Gottfried Sep 10, 2014 : 2Ring PHONE SERVICES is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). This blog post focuses on alerting, which comes handy when you or any particular personnel group... .. Read More »
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2Ring Call Accounting v4.2
Press Release by 2Ring Sep 03, 2014 : 2Ring Call Accounting v4.2 Release Notes - adding report presets, subscriptions, .. .. Read More »
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2Ring Scripts & Forms v2.1 - Release Notes
Press Release by 2Ring Aug 15, 2014 : 2Ring Scripts & Forms v2.1 - an item with a textbox can now be multiline, a text-box can be accompanied with a Datetime picker, pulldown with filter, longer text boxes, .. .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
Press Release by 2Ring Aug 05, 2014 : 2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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2Ring Phone Services v7.2.2 - Release Notes
Press Release by 2Ring Jul 14, 2014 : 2Ring Phone Services v7.2.2 - Contact List Page - optimized for faster contact loading + bug fixes. .. Read More »
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2Ring Gadgets v1.6 and 2Ring Compact Agent v1.3
Press Release by 2Ring Jun 10, 2014 : .. Read More »
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2Ring Phone Services v7.2 and v7.2.1 - Release Notes
Press Release by 2Ring May 23, 2014 : 2Ring Phone Services v7.2 - adding caller identification via ECC, and SSO support for 2Ring Desktop Client. .. Read More »
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2Ring Completes Cisco Interoperability Verification Testing with Cisco Developer Network
Press Release by 2Ring Apr 23, 2014 : .. Read More »
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The Added Value of 2Ring’s Contact Center Solutions
Blog by Michal Grebac Apr 15, 2014 : I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box... .. Read More »
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Viva Cisco Partner Summit 2014 - Las Vegas
Blog by Matej Mikle Barat Apr 03, 2014 : It was a great ride. I have to thank David and Anna for an excellent job they did organizing the social media ambassador program for this event. It is always a pleasure to cooperate with Cisco folks. They... .. Read More »
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2Ring at Cisco Live! US 2014
Blog by Michal Grebac Mar 26, 2014 : It's that time of year again! Isn't it exciting? This year it is all going down in the Moscone Center in San Franciso, CA. This is not only Cisco's event of the year, but also 2Ring's. ;) In our booth... .. Read More »
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Innovation beyond expectation – #CiscoPS14
Blog by Matej Mikle Barat Mar 26, 2014 : Yes, the annual Cisco Partner Summit is here! And, it started off amazingly. I am following #CiscoPS14 virtually on two screens. On one screen I have a live video feed and on the other one I have a live... .. Read More »
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Welcome, 2Ring PRECISION SKILLING, a New Member of the 2Ring GADGETS for Cisco Finesse Family
Blog by Michal Grebac Mar 24, 2014 : Two short notes on 2Ring PRECISION SKILLING: It is only available for Cisco Unified Contact Center Enterprise (UCCE) and also for Package UCCE, in both cases for version 9 and later. It is offered in a... .. Read More »
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How to Integrate 2Ring DASHBOARDS & WALLBOARDS with Cisco Finesse - Sneak Peak 3
Blog by Michal Grebac Mar 22, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. A good screenshot is worth thousands of words, so here it is: So,... .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Coming to Mobile Devices - Sneak Peek 2 (screenshots)
Blog by Michal Grebac Mar 17, 2014 : The upcoming release of 2Ring DASHBOARDS&WALLBOARDS will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft... .. Read More »
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“What happens in Vegas, stays in Vegas” does it really? #ciscops14
Blog by Matej Mikle Barat Mar 14, 2014 : Well, I truly believe that Cisco is going to destroy this legend by organizing its Cisco Partner Summit 2014 in Las Vegas. During the week of the event, I think we will be able to change the saying to... .. Read More »
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2Ring Phone Services - Single-Step Installation Process
Blog by Martin Gottfried Feb 19, 2014 : A blog post about the Installation Process of 2Ring Phone Services .. Read More »
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DASHBOARDS & WALLBOARDS v4.0 - Sneak Peek
Blog by Michal Grebac Feb 19, 2014 : The 4.0 release of 2Ring DASHBOARDS & WALLBOARDS is expected around the end of March / early April, but here is your sneak peek: HTML Based Layouts/KPIs/Banners. Access any of the layouts built in 2Ring... .. Read More »
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Adding Basic Contact Center Features to CUCM
Blog by Michal Grebac Feb 12, 2014 : If you need to monitor your staff or if you need to provide a bit of desktop automation for them, but you are not yet ready to go with a Contact Center, take a look at adding 2Ring Phone Services to your CUCM. .. Read More »
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2Ring America, Inc. was founded to make it easier for Cisco resellers to do business with 2Ring
Press Release by 2Ring Jan 17, 2014 : .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
Press Release by 2Ring Jan 14, 2014 : 2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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2Ring Call Accounting v4.1 - Gateway Usage Report
Blog by Martin Gottfried Jan 03, 2014 : 2Ring Call Accounting v4.1 - Gateway Usage report to display minimum, maximum, and average number of calls per one second. .. Read More »
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2Ring at Cisco FY14 EMEAR Customer Collaboration Partner Sales Summit Vienna, December 9-10, 2013
Press Release by 2Ring Nov 22, 2013 : .. Read More »
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2Ring COMPACT AGENT v1.1: Is this really just a minor release?
Blog by Michal Grebac Oct 28, 2013 : As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with... .. Read More »
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2Ring Phone Services vs. Education
Blog by Jiri Princ Oct 24, 2013 : A blog post about using 2Ring Phone Services in educational institutions. .. Read More »
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2Ring Phone Services v6.4 - what’s new?
Blog by Jiri Princ Oct 22, 2013 : The brand new 6.4 version adds another rich set of features enhancing Cisco IP Phones .. .. Read More »
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2Ring at GITEX
Blog by Matej Mikle Barat Oct 15, 2013 : GITEX TECHNOLOGY WEEK is the biggest technology event of the year in the entire Middle East. This event will take place in the Dubai World Trade Center October 20-24th. We would be more than happy to see... .. Read More »
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2Ring Dashboards & Wallboards v3.7
Press Release by 2Ring Sep 25, 2013 : 2Ring Dashboards & Wallboards v3.7 .. Read More »
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Example of an Incomplete IVR Tree Design
Blog by Michal Grebac Sep 11, 2013 : I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not... .. Read More »
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CUCM Business Edition 6000 - Co-Residency of 2Ring Applications
Press Release by 2Ring Aug 26, 2013 : 2Ring is proud to announce that a number of our applications for the Unified Communication market, made the official Cisco list of approved solutions .. .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
Blog by Michal Grebac Aug 23, 2013 : There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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2Ring Part of Cisco's Contact Center Event of the Year in 2013
Press Release by 2Ring Aug 20, 2013 : .. Read More »
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2Ring at Cisco All Aboard the Express VII - October 1st, 2013
Press Release by 2Ring Aug 19, 2013 : .. Read More »
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2Ring Call Accounting v4.0
Press Release by 2Ring Jul 15, 2013 : 2Ring Call Accounting v4.0 Release Notes - new web user interface .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
Blog by Michal Grebac Jul 02, 2013 : In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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2Ring Phone Services v6.3.1 - Alerting
Blog by Jiri Princ Jul 01, 2013 : A blog post about Alerting that is part of 2Ring Phone Services (PS) .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Blog by Michal Grebac Jun 23, 2013 : Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »
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Ready for #CLUS - Visit, Learn (for sure), and Win (maybe)
Blog by Michal Grebac Jun 21, 2013 : Our plan for the next week? Tom and I are attending #CLUS in Orlando to tell you about our 2Ring GADGETS for Cisco Finesse and also about 2Ring PHONE SERVICES. So, if you have something to do (use, sell,... .. Read More »
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TODAY I TOMORROW I TOGETHER
Blog by Matej Mikle Barat Jun 12, 2013 : Acquiescently, I have to admit that the Cisco Partner Summit 2013 was spectacular. #Ciscops13 absolutely surpassed all of my expectations. I have been following sessions virtually which was quite staggering... .. Read More »
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What You Should Know about 2Ring Phone Services v6.3.1
Blog by Jiri Princ Jun 05, 2013 : 2Ring PHONE SERVICES is currently running in version 6.3.1. Most of our customers are primarily interested in the core features of our latest update, which are – Caller Identification, Voice and Text... .. Read More »
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#Ciscops13 - Internet of everything & Internet of things
Blog by Matej Mikle Barat Jun 05, 2013 : I am not sure where to start. Let’s say I am still dazzled by the keynote speech given by John Chambers. (CEO, Cisco). To hear him talk with such a passion about Cisco and its partners was truly amazing;... .. Read More »
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John Chambers - Keynote at #Ciscops13
Blog by Donald Seybold Jun 05, 2013 : John Chambers truly provided insight to Cisco’s strategy and I was impressed by the determination,Cisco’s drive and innovation to become Nr. 1. What I Iiked most was the fact Edison Peres mentioned the... .. Read More »
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At #CLUS 2013, 2Ring Connects its Stand with its Twitter Account
Blog by Michal Grebac May 21, 2013 : As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! This year we will be focusing on presenting our complementary solutions to Cisco Contact Centers (Express... .. Read More »
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2Ring part of WWT’s Demo Day in Dallas, TX
Blog by Michal Grebac May 16, 2013 : Join 2Ring at the U.S. World Wide Technology demo day organized in Dallas, Texas, on May 21, 2013. Tom McCain (Director of North America Sales) and Michal Grebac (Strategic Sales & Marketing Director)... .. Read More »
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2Ring and the Cisco Partner Summit, Boston, MA, June 4-6, 2013
Blog by Matej Mikle Barat May 15, 2013 : We are truly sorry that we will not hear Cisco’s vision of “the Internet of everything” [VIDEO] in person and discuss with Cisco and Cisco resellers how Cisco is transforming this vision into its portfolio,... .. Read More »
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2Ring Phone Services v6.3.2 - Release Notes
Press Release by 2Ring May 11, 2013 : 2Ring Phone Services v6.3.2 - new version of Outlook add-in, enhanced searching options, .. .. Read More »
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2Ring Gadgets for Cisco Finesse part of Cisco's dCloud
Press Release by 2Ring May 07, 2013 : .. Read More »
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2Ring Phone Services v6.3 - Release Notes
Press Release by 2Ring May 06, 2013 : 2Ring Phone Services v6.3 - audio streaming, scheduler for period alerts, and much more. .. Read More »
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2Ring and Social Media at #CLUS 2013
Blog by Michal Grebac Apr 23, 2013 : As many of you know, 2Ring will be attending Cisco Live! US again this year (stand #1433). Wahoo! In a previous blog we discussed our history at #CLUS with [INFOGRAFIC], Nevertheless, we have... .. Read More »
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History of 2Ring Goodies at Cisco Live! US
Blog by Michal Grebac Apr 09, 2013 : History of 2Ring Goodies at Cisco Live! Since we at 2Ring have started the planning for our stand at the upcoming Cisco Live! in Orlando, FL, I would like to share an overview of all the "goodies" that .. .. Read More »
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How To Customize Agent Desktop Within a Day?
Blog by Miroslav Moravek Jun 11, 2012 : The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As... .. Read More »
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How (Not) To Throw Away Customers’ Money
Blog by Jaroslav Orság May 16, 2012 : How (Not) To Throw Away Customers’ Money. A majority of software development projects end in disaster. Deadlines are not met. Useful features are not developed. If... .. Read More »