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Blog by 2Ring - May 10, 2022

Tips for Configuring Grids in 2Ring Dashboards & Wallboards

This blog post would like to help users who are new to configuring layouts in 2Ring DASHBOARDS&WALLBOARDS, a real-time reporting solution for Cisco Unified Contact Centers - Express (UCCX), Enterprise (UCCE), and Packaged UCCE. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG CISCO DASHBOARDS DW GRIDS UCCE UCCX WALLBOARDS
Press Release by 2Ring - Apr 26, 2022
Press Release by 2Ring - Apr 25, 2022

ServiceNow Connector for 2Ring Dashboards & Wallboards (updated with 7.3.2 details)

Ring announces ServiceNow (SNOW) Connector for 2Ring Dashboards & Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express (UCCX) / Enterprise (UCCE or Packaged UCCE) have had the opportunity to benefit from 2Ring Dashboards & Wallboards for quite some time now. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS SERVICENOW WALLBOARDS
Blog by 2Ring - Jan 05, 2022

2Ring is Redefining Hybrid Work with the Power Tool

In the last two years we’ve seen changes like never before. The global pandemic has ushered us into unprecedented times, but at the same time enabled companies to re-invent themselves. One of the major adaptations in recent times has been a shift in workforce location, and working from home is becoming the norm, not the exception. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS KEVIN SCHLEISING POWER TOOL REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Mar 30, 2020

The Importance of Real-Time Reporting in Contact Centers

“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...


2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS MEASURING DATA REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Oct 04, 2019

Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


2RING DASHBOARDS & WALLBOARDS ANALYZE DATA CONTACT CENTER INSIGHTS CUSTOM LAYOUTS DASHBOARDS KPIS REALTIME DATA REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jul 29, 2019

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS EOL EOM END OF MAINTENANCE WALLBOARDS
Press Release by 2Ring - Jul 29, 2019

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. 2Ring products reach the end-of-life for many reasons including market demands, technology innovation, and development requirements. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS END OF MAINTENANCE EOL EOM WALLBOARDS
Press Release by 2Ring - Jun 28, 2019

2Ring Dashboards & Wallboards v7.2

We are excited to announce the release of 2Ring Dashboards & Wallboards v7.2. Read More...


2RING DASHBOARDS & WALLBOARDS DASHBOARDS NEW RELEASE RELEASE NOTES WALLBOARDS
Blog by 2Ring - Jun 05, 2019

6 Important Chat Statistics to Measure in your Contact Center #CCTR

The new generation turned from the traditional voice channel mostly to chat. It’s clear that the younger generation tends to be connected with family or business mostly via some kind of chat platform. For the companies and contact centres, it brings also a new challenge, how to effectively manage chat queues and agents in real time. Read More...


2RING DASHBOARDS & WALLBOARDS BUSINESS DATA CCTR CHAT CHAT STATISTICS CONTACT CENTER STATS DASHBOARDS INSIGHTS REALTIME DATA REALTIME REPORTING STATS WALLBOARDS