Scott Petersen, CDW’s expert on contact centers, wrote a blog post called “The Customer Journey: A Look at Cisco’s Revolutionary Contact Center.”

While providing a nice overview of the features and benefits of Cisco’s Contact Center Enterprise (UCCE), Scott the team leader of contact center field engineers at CDW, also specifically mentions 2Ring and 2Ring GADGETS for Cisco Finesse.

Have a look at this blog post here: