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Why Your Contact Center Needs to Collect Feedback on Agents
Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »
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Agents’ Performance Check Reveals Undetected Retention Cases
Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »
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2Ring/Nettle is paving the way to the Conversational AI revolution
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Turn Cisco Finesse into an Attendant Console
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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Integrate your CRMs with @CiscoCC
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »