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How to Affordably Integrate your Applications with a Cisco Contact Center
Blog by 2Ring Sep 15, 2020 : This blog post is a practical and easy-to-read introduction to integrating CRM, Service Desk, or any other line of business applications with Cisco Contact Centers and thereby also an introduction to enabling automation. .. Read More »
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Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool
Blog by Ossamah Shabbir Aug 01, 2020 : Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. .. Read More »
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Why Your Contact Center Needs to Collect Feedback on Agents
Blog by Staffino & 2Ring Jun 24, 2020 : Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. .. Read More »
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Agents’ Performance Check Reveals Undetected Retention Cases
Blog by Staffino & 2Ring Jun 04, 2020 : Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. .. Read More »
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2Ring/Nettle is paving the way to the Conversational AI revolution
Blog by 2Ring Apr 29, 2020 : Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
Blog by Staffino & 2Ring Apr 14, 2020 : In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
Blog by Thijs Koolaard Mar 30, 2020 : To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Turn Cisco Finesse into an Attendant Console
Blog by Thijs Koolaard Mar 25, 2020 : With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
Blog by Staffino & 2Ring Jan 21, 2020 : IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
Blog by Kevin Schleising Oct 04, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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Integrate your CRMs with @CiscoCC
Blog by Kevin Schleising Jul 19, 2019 : A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
Blog by Peter Kolenic Jun 05, 2019 : A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
Blog by Thijs Koolaard Feb 14, 2019 : A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »