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2Ring/Nettle is paving the way to the Conversational AI revolution
Contact centers are a particularly suitable ground for Conversational AI. An effectively deployed AI enabled chatbot can serve effectively multiple customers at a time, freeing up agents to handle more involved queries. .. Read More »
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Call Centers Lowering Attrition and Saving Costs with 2Ring Staffino
In this blog post, we will focus on a telco client that was able to lower voluntary attrition at their call center by using Staffino’s Employee Engagement module for higher recognition and motivation of agents. .. Read More »
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The Importance of Real-Time Reporting in Contact Centers
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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Turn Cisco Finesse into an Attendant Console
With the addition of 2Ring Gadgets for Cisco Finesse, clients are able to transform Cisco Finesse into a tool that helps enterprises achieve their business objectives. .. Read More »
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8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys
IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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Integrate your CRMs with @CiscoCC
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »