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2Ring Dashboards & Wallboards v7.3
Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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End-of-Maintenance Announcement for 2Ring Gadgets for Cisco Finesse v1.x-3.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. End of Maintenance announcement. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v6.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v1.x-5.x
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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How to Order 2Ring from Cisco’s Price List
FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent - #CLUS
The first ever Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Compact Agent, recorded at Cisco Live! 2015. .. Read More »
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Getting in touch with remote experts
First-call resolution is a mantra in many modern contact centers. Serving the customer well the first time she calls is the best way to maintain exceptionally high customer satisfaction. It is therefore... .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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2Ring Compact Agent v1.4 - Release Notes
2Ring Compact Agent v1.4 - embedding of layouts from 2Ring Dashboards & Wallboards, and advanced workflow. .. Read More »
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The Added Value of 2Ring’s Contact Center Solutions
I've recently gone through some of my colleagues' blogs and they are all very product centric. Yes, it is important to spread the word about all the great features that resellers can add to out-of-the-box... .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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2Ring COMPACT AGENT v1.1: Is this really just a minor release?
As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with... .. Read More »
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How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center: 1. Integrate apps to an Agent DesktopIntegrate applications and systems that agents use often (e.g. aCRM, Case Tracking... .. Read More »
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What do 2Ring GADGETS bring to Cisco Finesse? (Part 2 - Enhanced Bundle)
In the first (and a little bit longer) part of this blog (if you missed it, read it here) I described the standard bundle of 2Ring GADGETS for Cisco Finesse. Part 2 will focus on two solutions that are... .. Read More »
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How To Customize Agent Desktop Within a Day?
The upcoming major release of the AgentDesktop takes a big step towards effectivity by embedding a Python scripting language engine. Usually it takes ... (days, ). As... .. Read More »
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How (Not) To Throw Away Customers’ Money
How (Not) To Throw Away Customers’ Money. A majority of software development projects end in disaster. Deadlines are not met. Useful features are not developed. If... .. Read More »