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The Importance of Real-Time Reporting in Contact Centers
To uncover the multitude of benefits of using real-time reporting, we're digging in a little bit deeper in this informative blog. Take a look. .. Read More »
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2Ring EMEAR invites partners to a Dashboards & Wallboards Training in February 2020
2Ring invites its partners to an online training course for deployment of the Dashboards & Wallboards solution. .. Read More »
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Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Gadgets for Cisco Finesse v4.3
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, .. .. Read More »
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2Ring Phone Services v7.6.4
2Ring Phone Services v7.6.4 - create users manually, faster reports, ignore button added to CLID, speed dial enhancements, .. .. Read More »
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2Ring Dashboards & Wallboards v7.3
Details on what has been added to 2Ring Dashboards & Wallboards v7.3 .. Read More »
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2Ring Scripts & Forms v3.2 - Release Notes
2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list. .. Read More »
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Integrate your CRMs with @CiscoCC
A blog post from Kevin Schleising: Improve CX, create a better working environment for your advisors & achieve that all important ROI by integrating your Cisco Contact Centre and your CRM with 2Ring. #CCTR .. Read More »
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2Ring Dashboards & Wallboards v7.2
Details on what has been added to 2Ring Dashboards & Wallboards v7.2 .. Read More »
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6 Important Chat Statistics to Measure at Your Contact Centre #CCTR
A blog post from Peter Kolenic: 6 Important Chat Statistics to Measure at Your Contact Centre #CCTR .. Read More »
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2Ring Achieves Multiple Cisco Compatibility Certifications
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12. .. Read More »
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Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business?
A blog post from Thijs Koolaard: Out-of-the-Box vs. Bespoke Software: Which One is Right for Your Business? .. Read More »
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2Ring Dashboards & Wallboards v7.1
Details on what has been added to 2Ring Dashboards & Wallboards v7.1. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.1 (updated to include 4.2 release notes)
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.1 - adding support for UCCX email. .. Read More »
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2Ring Dashboards & Wallboards v7.0
Details on what has been added to 2Ring Dashboards & Wallboards v7.0. .. Read More »
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Connectors v6.2.x for 2Ring Dashboards & Wallboards
Details on what has been added to 2Ring Dashboards & Wallboards connectors (UCCX, UCCE, Service Now) within a set of previous minor releases (6.2.1, 6.2.2, 6.2.3, and 6.2.4). .. Read More »
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The Award for the Most Innovative Agent Tool goes to 2Ring Gadgets for Cisco Finesse
2Ring is proud to announce that its solution 2Ring Gadgets for Cisco Finesse received an award from Cisco Systems for the Most Innovative Agent Tool of 2018. .. Read More »
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2Ring Gadgets for Cisco Finesse v4.0
This 4.0 release is our entrance into the multichannel arena. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.7
This is a smaller release with features such as Reskill Agents in Cisco Finesse (for UCCE only), Pick Teams Listed in Team Gadget, and possibly restricting Supervisors to only access data about agents who they manage .. .. Read More »
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2Ring Scripts & Forms v3.1 - Release Notes
2Ring Scripts & Forms v3.1 - adding support for SSO, and dropping support for standalone deployments. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.6
This release is adding a brand new Agent State History profile app (filter, sort, groupings/totals by state, ..), Custom Action Buttons in Team Gadget, Support for Cisco SSO, and enhancements to Salesforce connector, .. .. Read More »
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2Ring Scripts & Forms v3.0 - Release Notes
2Ring Scripts & Forms v3.0 - providing advanced wrap-up forms, wizards, and guiding scripts with every new interaction. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.5
This release is adding ServiceNow Connector, Browser Extension, option to disable silent monitoring of supervisors, and support for 2Ring Scripts & Forms v3.x .. .. Read More »
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2Ring Phone Services v7.6.1 - updated to incl. 7.6.2 and 7.6.3
2Ring Phone Services v7.6.1 with 7.6.2 and 7.6.3 - multiple speed dial and CLID improvements .. .. Read More »
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2Ring Dashboards & Wallboards v6.2
2Ring Dashboards & Wallboards - Release Notes for v6.2 - introducing Pie / Donut / Timeline Charts, introducing multi-tenant security system featuring business units. .. Read More »
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2Ring Compact Agent v3.2.1 - Release Notes
2Ring Compact Agent v3.2.1 - adding support for OUTBOUND_DIRECT_PREVIEW, Right to left languages, and Hebrew localization. .. Read More »
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2Ring Gadgets for Cisco Finesse v3.2
2Ring Gadgets for Cisco Finesse - Release Notes for v3.2 .. Read More »
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How to Order 2Ring from Cisco’s Price List
FAQ about ordering 2Ring from Cisco's price-list - using CCW. .. Read More »
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2Ring Gadgets – Changes Due to Joining the Cisco SolutionsPlus Program
2Ring has been selected for the Cisco SolutionsPlus program, and 2Ring Gadgets for Cisco Finesse is one of the solutions now available on Cisco’s GPL price list as of March 20, 2017. .. Read More »
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A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
The official press release on 2Ring joining Cisco SolutionsPlus Program .. Read More »
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Engineering Deathmatch features 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards - #CLUS
2Ring Engineering Deathmatch featuring 2Ring Gadgets for Cisco Finesse and 2Ring Dashboards & Wallboards, recorded at Cisco Live! 2016 .. Read More »
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2Ring Phone Services v7.6.0
2Ring Phone Services v7.6 - a new report for Pickup Groups .. Read More »
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2Ring Phone Services v7.5 - updated to incl. 7.5.1 and 7.5.2
2Ring Phone Services v7.5 - adding service shortcuts, desktop client, and clid for Cisco Jabber. .. Read More »
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2Ring Compact Agent v2.2 - Release Notes
2Ring Compact Agent v2.2 - adding DB Lookup, Direct Transfer, and Direct Conference Actions. .. Read More »
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2Ring Achieves Cisco Compatibility Certification with the Cisco Solution Partner Program
2Ring Call Accounting v4.3 has achieved Cisco compatibility certification with CUCM v10.5. .. Read More »
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2Ring Compact Agent v1.5.1 - Release Notes
2Ring Scripts & Forms v1.5.1 - adding advanced workflow, support for UCCX 10.6, and embedded browser with a splitter. .. Read More »
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How to setup a 911 Alert using 2Ring Phone Services
2Ring PHONE SERVICES is a rich package of services enhancing Cisco Unified Communications Manager (CUCM). This blog post focuses on alerting, which comes handy when you or any particular personnel group... .. Read More »
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2Ring Scripts & Forms v2.1 - Release Notes
2Ring Scripts & Forms v2.1 - an item with a textbox can now be multiline, a text-box can be accompanied with a Datetime picker, pulldown with filter, longer text boxes, .. .. Read More »
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Cisco UCCX10 Roadshow in Boston, MA Sponsored by 2Ring
2Ring at 2014 CiscoCC Tech Summit in Boxborough .. Read More »
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CUCM Business Edition 6000 - Co-Residency of 2Ring Applications
2Ring is proud to announce that a number of our applications for the Unified Communication market, made the official Cisco list of approved solutions​ .. .. Read More »
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2Ring Call Accounting v4.0
2Ring Call Accounting v4.0 Release Notes - new web user interface .. Read More »
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What do 2Ring Gadgets bring to Cisco Finesse?
Cisco Finesse is the future (Express) and present (Enterprise) of agent/supervisor desktops for Cisco Contact Centers. Cisco is still offering Cisco Agent Desktop (CAD) and the CTI-OS Toolkit option, but... .. Read More »
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2Ring Phone Services v6.3 - Release Notes
2Ring Phone Services v6.3 - audio streaming, scheduler for period alerts, and much more. .. Read More »