Tag / Category

News Room

Blog by 2Ring - Nov 09, 2021

React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center

As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...


BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME DATA REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Sep 22, 2021

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...


DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
Press Release by 2Ring - Sep 22, 2021

2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center

2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations, and sharing views with other managers can all be done without involving IT. It is intuitive, simple, and easy-to-do. Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS DW FIVE9 REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jun 30, 2021

2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry

2Ring Dashboards & Wallboards combines with Genesys™ Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to the Genesys Cloud CX™ platform. Read More...


APPFOUNDRY DASHBOARDS & WALLBOARDS GENESYS
Press Release by 2Ring - Jun 03, 2021

2Ring Dashboards & Wallboards v8.3.1

Introducing 2Ring Dashboards & Wallboards v8.3.1. Check out the latest features this fresh release introduces! Read More...


CISCO DASHBOARDS & WALLBOARDS GENESYS RELEASE NOTES
Press Release by 2Ring - Apr 24, 2021

End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v7.x (2Ring DW)

This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition. Read More...


DASHBOARDS & WALLBOARDS END OF MAINTENANCE EOM PRESS RELEASE
Press Release by 2Ring - Jan 28, 2020

2Ring EMEA invites partners to a Dashboards & Wallboards Training in February 2020

As part of our commitment to enabling our partners to make the most of the market opportunity that 2Ring presents, we would like to offer you a new online training for 2Ring Dashboards and Wallboards. Read More...


2RING WEBINAR CISCO DASHBOARDS & WALLBOARDS DEPLOYMENT EMEAR TRAINING WEBINAR
Press Release by 2Ring - Dec 17, 2018

2Ring Dashboards & Wallboards v7.0

This is the biggest release of 2Ring Dashboards & Wallboards in 2Ring's history and the first release that enables end-users to manage layouts directly in the web client. Users do not need to go to a separate configuration tool anymore! Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS NEW RELEASE PCCE RELEASE NOTES UCCE UCCX WALLBOARDS
Press Release by 2Ring - Dec 03, 2018

Connectors v6.2.x for 2Ring Dashboards & Wallboards

Four of our existing connectors for 2Ring Dashboards & Wallboards (Cisco UCCX, Cisco UCCE, Cisco Unity, and ServiceNow) have a new version available. Read More...


2RINGCX CONNECTORS DASHBOARDS DASHBOARDS & WALLBOARDS PCCE UCCE UCCX WALLBOARDS
Blog by 2Ring - Mar 17, 2014

Dashboards & Wallboards v4.0 – Coming to Mobile Devices – Sneak Peek 2 (screenshots)

The upcoming release of 2Ring Dashboards & Wallboards will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft. Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS LAYOUTS TO ANY SCREEN MOBILE MOBILE LAYOUTS MOBILE VIEWS PCCE UCCE UCCX WALLBOARDS