2Ring Gadgets for Cisco Finesse v8.3

2Ring Gadgets for Cisco Finesse Cisco Gadgets Release Notes

by 2Ring · Feb 25, 2026

January 14, 2026– Sacramento, CA – 2Ring Gadgets for Cisco Finesse® (GA) v.8.3 is available as of today. To see the latest release of 2Ring Gadgets in action, schedule a live demo / Q&A session via our demo form.

Bug Fixes 

  • Connector search queries failing with “already contained” error 
  • Missing scrollbar on Call in Queue tab in Dialog Settings 
  • Workflow event for call variable change not triggered on value reset 
  • Collection queries not working on Address Books & Contacts Connector 
  • Search in Address Books roster in Team gadget not working correctly with special characters 
  • Customer journey returns records from wrong days when date-time filter is applied on participation start time 

End of Life Notices – The Time to Upgrade is Now 

Please be advised that End-of-Life Notices have been posted for: 

  • 2Ring Phone Services – all versions and editions, customers utilizing Phone Services in their contact centers should upgrade to the latest release of 2Ring Gadgets for Cisco Finesse to gain new address-book and speed-dial features that are available there. 

Have you Missed Previous Product Updates? 

  • 8.2 Release Notes – added support for Cisco Finesse 15, and increased supported version of Kubernetes to 1.33 
  • 8.1 Release Notes – added Webex integration, allowing user synchronization in “Address Books & Contacts” and displaying their presence in 2Ring Team Gadget. 
  • 8.0 Release Notes – new suite of apps to manage contacts and speed dials including quick actions (to replace Phone Services Contact Center Edition) + Windows OS boxes are no longer needed for 2Ring Gadgets (Dashboards & Wallboards will still need Win OS VM(s) for the time being). 
  • 7.0 Release Notes – improved call picking on UCCX, improved vpn-less support on UCCE, added toast alert to notify when agent gets logged out of Finesse, and it also enhanced UI flexibility of 2Ring Softphones for CRM integrations. 
  • 6.3 Release Notes – added multiple notes to a single interaction (notes can be added even after an interaction has concluded), enhanced security model in skilling, and improved support for HA of Call Picking. 
  • 6.2 Release Notes – added audit log for skilling, export of UCCX chat transcripts to PDF, team-based customer journey app, enabled use of button sets in 2Ring Toolbar Gadget (and in 2Ring Soft Phones),  and many more usability enhancements. 
  • 6.1 Release Notes – support for Linux Red Hat, VPN Less Mode for UCCE 12.6, displaying presence information from Microsoft Teams, and enables reoccurring skilling changes on agent level. 
  • 5.3 Release Notes – significantly enhancing 2Ring CTI Integrations with Microsoft Dynamics, Salesforce and Service Now 
  • 5.1 Release Notes – introduced customer journey, a CRM independent storage of all customer interactions. 

Also check out updates on 2Ring Dashboards & Wallboards here: 

  • 9.2 Release Notes – .Net 8 is designated as the runtime in all parts of the solution, Updated Azure Entra ID integration to support current MS schema, added support for Chromium 63 based devices, implemented various Security and bug fixes 
  • 9.1 Release Notes – added support for upgrading from older releases, BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme. 
  • 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more. 
  • Cisco Finesse Connector – a brand-new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more). 
Image of graphic used to denote press release.